On-Site Property Manager

Description

The CompanyFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development. Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Responsibilities: The on-site Property Manager serves as the primary leadership presence within the assigned property, Reporting to the Community Manager and Board of Directors. This role Is responsible for delivering exceptional customer service, overseeing daily operations, and ensuring that the property is managed In accordance with company standards and legal requirements. Essential Duties and Responsibilities: By-Law Compliance

• Proactively monitor compliance with the Condominium By-Laws and Rules
  through regular property inspections and resident engagement.
  
• Report and work with FSR Property Manager to issue warning notices and
  formal letters to residents in breach of regulations.
  
• Maintain a digital record of violations and correspondence for Board review.
  
• Provide monthly reports summarizing enforcement actions, outstanding
  infractions, and resolution status.
• Common Area Maintenance
  
• Perform basic maintenance and cleaning of common area
  
• Schedule and supervise all preventive, seasonal, and corrective
  maintenance for common areas (e.g., common areas, landscaping, snow
  removal, maintenance items).
  
• Conduct vendor performance reviews and communicate deficiencies
  promptly to the Board.
  
• Maintain maintenance logs and ensure documentation is current for
  compliance and audit readiness.
  Weekly Site Surveys
  
• Complete a thorough walk-through of the property every week, inspecting:
  
• Common areas and building exterior for cleanliness and safety
  
• Overall building health and safety
  
• Lighting, signage, and mechanical systems, fencing, common areas, garden
  boxes, trees
  
• Potential by-law violations
  
• Submit a summary report to the Board within 48 hours of the inspection with
  photos, identified issues, and recommended corrective action.
  Common Area Repairs
• Perform basic repairs of common area
• Engage contractors and service providers to provide quotes for maintenance
  items
• Serve as the main point of contact for all contractors and service providers
• Coordinate scheduling, site access, and supervision of repair work on the
  premises.
• Verify work completion and quality before approving invoices.
• Update the Board on project progress, delays, and budget implications as
  needed
  Notices and Correspondence
• Prepare and distribute monthly notices, bulletins, and communications from
  the Board to all owners/residents.
• Ensure timely delivery of AGM/EGM notices, fee reminders, scheduled work
  announcements, and any policy updates.
• Use approved communication platforms (e.g., email, notice boards, mail)
  and maintain a record of delivery.
• Prepare and distribute monthly notices, bulletins, and communications from
  the Board to all owners/residents
• Ensure timely delivery of AGM/EGM notices, fee reminders, scheduled work
  announcements, and any policy updates.
• Use approved communication platforms (e.g., email, notice boards, mail)
  and maintain a record of delivery.
  Reporting & Communication
• Attend monthly board meetings and provide a detailed Property Manager's
  report.
• Maintain a running log of issues, work orders, and resident inquiries with
  resolution timelines.
  
• Advise the Board of urgent matters requiring immediate attention or decision.

Additional Duties and Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience:

• Bachelor's Degree in Business or related field from an accredited college or university and three years' experience in Property Operations, Hospitality or Construction;
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred;
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.

Knowledge, Skills & Proficiencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements;
• Excellent organization, motivation, leadership, management and interpersonal skills;
• Critical thinking, complex problem solving, judgement and decision making ability;
• Ability to apply a comprehensive knowledge to the completion of difficult assignments;
• Strong verbal, presentation and written communication skills. Ability to communicate and provide guidance to all associate levels;
• Ability to read, analyze and interpret technical procedures, leases and/or regulations;
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook.;
• Previous experience with reviewing and understanding financial reporting;
• Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure;
• Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities;
• Knowledge of mechanical operations of a building and equipment (preferred)

Tools & Equipment Used: Including but not limited to:

• Desktop
• Laptop
• Printer / Scanner
• Mouse
• Keyboards
• Fobs
• Chair
• Etc.

Physical Requirements & Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Must be able to stand or sit for prolonged periods of time, must be able to use a keyboard, and office equipment;
• Must possess a valid Alberta Driver's License;
• Be able to work flexible hours to accommodate evening meetings and/or emergencies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.Disclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.