Business Systems Manager

You are a Business Systems Manager.

You are passionate about scaling systems, connecting data, and empowering teams through technology. You'll lead the vision and execution for our enterprise applications — from Accounting and Project Management to HR, CRM, and Microsoft 365/Power Platform — ensuring every tool in our stack drives efficiency, insight, and growth.

You think in systems — seeing both the forest and the trees. You're a planner and an architect, designing the infrastructure that will support where we are today and where we're going tomorrow. You see how data, process, and technology interconnect — and you build for the future with intention and clarity.

You'll shape the roadmap for how our tools evolve, ensure integrations and automations flow seamlessly, and champion a culture of data integrity and continuous improvement. If you love building business systems that make work smarter, not harder — this is your opportunity to make a company-wide impact.

What are your responsibilities?

• Own the enterprise applications strategy: Define and execute the roadmap for our business systems to support company growth.

• Lead integrations and process automation: Design and implement cross-platform workflows, data flows, and automations that enhance efficiency and visibility.

• Drive Microsoft 365, SharePoint, and Power Platform adoption: Scale our collaboration and analytics capabilities to unlock self-service productivity.

• Set data and governance standards: Establish best practices for data quality, permissions, and compliance across platforms.

• Elevate performance and reliability: Implement SLAs, manage system health, and lead continuous improvement initiatives that improve uptime and user satisfaction.

• Plan and architect for the future: See the big picture and the details — design scalable systems that anticipate business needs and connect the dots between teams, tools, and data.

• Partner across the business: Collaborate with Finance, HR, Operations, and Delivery teams to translate business needs into smart, scalable technology solutions.

• Own vendor and license management: Ensure we get maximum value from our SaaS investments.

• Lead change management: Oversee testing, training, and communication to ensure successful adoption of new tools and updates.

What type of person should I be?

• 5+ years of experience managing enterprise applications or leading technology transformation initiatives.
• Proven ability to configure, integrate, and optimize ERP/Accounting, HRIS, and project management systems.
• Strong knowledge of Microsoft 365, SharePoint, and Power Platform.
• Experience defining governance frameworks, data standards, and access policies.
• Track record of managing system rollouts, UAT, and user training with measurable adoption success.
• Collaborative, business-oriented mindset — you connect technology decisions to business outcomes.

Bonus Points For

• Experience scaling IT within a high-growth or professional services organization.
• Hands-on familiarity with tools like NetSuite, Kantata, UKG, SAP Concur, or leading CRM platforms.
• Experience integrating SaaS systems with iPaaS (Boomi, MuleSoft, Workato).
• Exposure to AI tools, BI dashboards, or data warehouse initiatives.
• Leadership experience or an ambition to grow into people management.

Why Join Us:

This role sits at the intersection of technology and business impact — you'll shape the systems that power how we operate and grow. You'll have:

• Autonomy to define how our tools evolve and scale.
• Visibility across all teams and departments.
• Impact through work that makes a measurable difference every day.

You'll join a team that values innovation, collaboration, and continuous learning — and you'll have the resources and trust to build what's next.

We are ChangeMakers

ChangeMakers is a leading independent agency specializing in building purpose-driven brands and strategies that make a meaningful impact. With deep roots in brand strategy, creative, marketing, communications, and Indigenous engagement, our team works across Canada and beyond to help organizations grow and thrive in meaningful ways.

An equitable employer

ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms—a commitment that enriches our company culture, the ideas we generate, and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and other historically marginalized groups.

If you require accommodation during the recruitment process, we will work with you to meet your needs in accordance with human rights and accessibility legislation.

At ChangeMakers, we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role, we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.