Manager, Quality Management - Competition # 2025-699

Position Status: Regular, Full-time (1.0 FTE)

EFW Radiology is currently seeking a Manager, Quality Management to join our team and contribute to our mission of providing exceptional patient care!

About EFW:

EFW Radiology owns and operates eleven community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.

Our Core Values:

• Compassion: Treat everyone with care, kindness, and respect.
• Trust: Demonstrate empathy and understanding while partnering with patients, caregivers, communities, and each other.
• Meaning: Contribute to the well-being of our communities through healthcare, innovation, education, and careers.

The Role:

Reporting to the Director, Clinic Services, the Manager, Quality Management is responsible for leading EFW's Quality Management (QM) program, with a strong commitment to patient safety, regulatory compliance, and continuous improvement. This role ensures that preventative maintenance and quality control systems are in place for diagnostic imaging equipment and assets.

The Manager collaborates with leadership to anticipate and meet evolving QM needs, develops and benchmarks quality indicators to enhance patient outcomes, and leads accreditation processes. This role oversees the development, implementation, an evaluation of quality management systems, ensuring that diagnostic imaging equipment and clinical assets are maintained through a robust preventative maintenance and quality control programs.

Key Responsibilities:

• Lead and oversees the Quality Management (QM) program, ensuring that a preventative maintenance and quality control system is in place for EFW's diagnostic imaging equipment and assets, in accordance with all applicable regulatory standards.
• Ensure QM practice and standards align with CPSA requirements and other applicable standards, with a strong focus on patient safety and quality of care.
• Collaborate with EFW leadership to anticipate and address current and future QM needs that support safe, effective, and patient-centred services
• Support the development, monitoring, and benchmarking of quality indicators to optimize equipment performance, strengthen organizational effectiveness and improve patient care outcomes Contribute to setting organizational priorities, strategies and goals related to QM and continuous improvement
• In collaboration with the Operations and Project Coordinator, lead internal modality accreditation processes
• Represent EFW in industry groups, communities, and liaise with educational partners to promote knowledge exchange
• Maintain and update operational policies and procedures to ensure alignment with accreditation and regulatory standards, while promoting integration across modalities
• Investigate trends in privacy breaches and develop process improvements for confidentiality protocols in accordance with Alberta's Health Information Act
• Collaborates across departments to maintain a culture of safety by guiding risk monitoring for diagnostic imaging equipment, supporting compliance, and informing incident prevention efforts
• Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees
• Performs other related duties as required

Leadership:

• Communicates department goals and objectives and establishes clear and realistic expectations to engage and inspire team members.
• Provides coaching, development and mentorship in day-to-day activities and responsibilities of the QA team and provides on-going support and guidance to the team as necessary.
• Manages the performance of direct reports, including motivating team members to achieve goals and objectives and holds them accountable to those goals. Conducts performance reviews; holds regular performance check-ins and regularly communicates performance expectations for all direct reports.
• Creates a collaborative workplace that encourages employees to realize their potential and create a career with meaning.
• Recruits and retains a highly cohesive and engaged team including selection of new team members.

You have the following:

• Degree in health administration, business administration or related field; registration or education in a health profession is an asset.
• 8-10 years' experience in healthcare, quality assurance, compliance; or related roles, including 3-5 years of leadership or managerial experience within a healthcare setting
• Demonstrated ability to lead cross functional teams and influence organizational culture
• Experience with accreditation processes; familiarity with CPSA Diagnostic Imaging standards is an asset
• Experience implementing quality management methodologies in a health care setting is an asset
• Proficient with project management tools; asset management software; and ticketing systems
• Strong organizational, communication, and facilitation skills
• Excellent interpersonal skills, with the ability to quickly build trust and rapport;
• Proven ability to coach and mentor staff, helping them reach their potential
• Demonstrated ability to analyze, evaluate, develop, and recommend plans to support strategic business activities;
• Excellent capability for listening and consideration for alternative perspectives;
• Ability to facilitate positive change in the organization;
• Strong work ethic and ability to work openly and positively within a team environment;
• Ability to provide feedback and have and facilitate difficult conversations;
• Continuous learner who is passionate about quality assurance

Working Conditions:

• Regular travel across EFW locations
• May be required to attend training/meetings outside of EFW regular business hours.
• This position is not eligible for overtime and incumbents are expected to commit the time required to fulfil their managerial duties.
• Able to spend prolonged periods at a desk utilizing a computer and monitor and performing other close visual work as required (sitting, handling, touching, finger dexterity).

Why EFW?

We strive to deliver healthcare with compassion, earn the trust of referring physicians, and provide careers with meaning.

We offer our employees:

• Professional Development Programs and Continued Education Support
• Extended Health, Dental & Wellness Benefits
• Employee Recognition and Appreciation Programs, Giveaways, Contests, and Events
• Flexible Work Arrangements
• Matching RRSP Group Savings Plan
• Employee and Family Assistance Programs
• Onsite and Subsidized Parking
• Volunteer Opportunities with Community Partners

Diversity, Equity, and Inclusion at EFW:

EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

EFW is committed to creating a safe and healthy environment for employees, patients and community partners.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

Application Deadline:

If you are dedicated to quality patient care and want to join our team of dynamic health care professionals please submit your application. This position will remain open until filled.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.