Position
Director, Operations
Location
Burlington, ON
We're seeking a hands-on, strategic leader to streamline processes, strengthen systems, and drive cross-functional efficiency. You'll work closely with the leadership team, own our ERP and BI tools, and build a culture of accountability and continuous improvement—all while making a tangible impact on a growing business.
Why Join Us?

• High-impact role: You'll be one of three key leaders in the company, with broad influence
• Flat structure, fast decisions: Work directly with ownership and leadership peers
• Build, don't just maintain: Help improve the business, not just keep it running
• Growth through scope: While title changes are rare in a small team, your influence and responsibility will grow as the business grows
• Friday afternoons off: who doesn't love an early kick-off to the weekend

About DCL Supply
We're a nimble, customer-focused small business with a team of ~15 people and a reputation for reliability, speed, and service. As we continue to grow and evolve, we're looking for a seasoned Operations Director who can take ownership of the core systems, processes, and people that keep our business running—and help us scale them for the future.
This is one of three key leadership positions in the company, alongside the Sales and Finance Directors. We operate with a high-trust, low-hierarchy structure—decisions are made quickly, and leaders are expected to lead both by example and by influence.
The Opportunity
This role is ideal for a hands-on, strategic thinker who thrives in a lean environment, enjoys cross-functional problem-solving, and wants to leave a lasting mark on a growing business. We're looking for a builder-operator: someone who is equally comfortable rolling up their sleeves to solve day-to-day challenges, as they are stepping back to improve systems, optimize performance, and build a stronger foundation for growth.
What You'll Do
Leadership & Culture

• Collaborate closely with the Sales and Finance Directors as part of the leadership team
• Resolve operational challenges with minimal need for owner involvement
• Shape a culture of accountability, collaboration, and continuous improvement
• Provide mentorship and clear direction to the Purchasing and Warehouse Managers

Operations & Systems

• Become the internal expert for Sage 300 ERP, Sage Enterprise Intelligence (SEI), and Microsoft Excel (advanced)
• Drive improvements in data integrity, reporting, inventory control, and order management
• Oversee and improve our technology stack in collaboration with outsourced vendors (Netstock, CRM, etc.)
• Implement practical, efficient workflows that reduce manual work and errors

Product & Pricing Strategy

• Own product setup, maintenance, and pricing across ERP and BI tools
• Collaborate with Sales on product lifecycle management and pricing strategy
• Ensure a balance between profitability and market competitiveness

Process Resilience & Business Continuity

• Serve as a backup for key business functions (Purchasing, Finance) during absences
• Develop documentation and backup plans for critical processes
• Identify and mitigate risks across supply chain, systems, and vendor reliability

Customer & Cross-Functional Alignment

• Ensure operational processes support a seamless customer experience
• Work hand-in-hand with Sales to ensure customer and market needs are operationally supported
• Align with Finance on cash flow, inventory position, and profitability goals

New Product Development

• Co-lead new product onboarding with the Sales Director
• Establish vendor relationships, set up ERP data, and coordinate internal readiness
• Collaborate on marketing and launch support

What You Bring

• Proven success in an operations leadership role in a small or mid-sized business
• Strong experience with ERP systems and BI tools (Sage 300 and SEI preferred)
• Advanced Microsoft Excel and Microsoft 365 proficiency
• Experience leading managers and developing others through coaching and accountability
• Strong attention to detail with a sense of urgency and ownership
• Track record of solving cross-functional problems and improving efficiency
• Hands-on and humble, but confident in your leadership and influence

Ready to make your mark? We're excited to connect with leaders who are driven to shape, strengthen, and grow a business from the inside out.
Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted, and we are not sponsoring visas for this position.

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