Why FirstOntario?

• Competitive compensation packages
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

Process all administration work in the Credit Administration Department related to the FirstOntario Credit Union's suite of credit products with a high level of efficiency to provide superior service to the retail network. The Credit Administration Clerk will be required to work with all external suppliers.

Role

• Work with the credit administration team to ensure maximum efficiency in support of service delivery to the branches
• Process credit related work for retail lending products with accuracy and efficiency
• Adhere to FirstOntario audit and control policies, procedures in accordance with our Service Level Agreements
• Provide credit administration support to all areas within the organization
• Process, monitor and follow upon all work accurately, promptly and fully from beginning to end
• Program/input all required data and documentation as required into reports, internal and external systems,
• Compile required documentation and correspondence to fulfill the credit needs of the organization
• Work collaboratively with colleagues and other departments
• Communicate in a fashion that is respectful and well understood
• Build and utilize working relationships with internal business partners across the organization and external contacts
• Maintain and encourage open and honest business relationships within the team and throughout the credit union
• Consider health & safety as a primary concern to ensure the overall wellbeing of self and others
• Perform other duties as assigned

Required Skills

• Grade 12 or equivalent
• 4 years office credit union/banking experience
• Must complete job-related courses in CU training
• Must be capable of working as a team player, willing to assist other staff as required
• Competent knowledge of Microsoft Office Suite
• Strong organizational, analytical and problem-solving skills with a keen attention to detail in working with operations issues
• Be quick to respond to requests for support and service
• Be flexible and adaptable to changing priorities
• Inherently demonstrate a high level of integrity and be trustworthy
• Strong interpersonal and communication skills
• Ability to take action in difficult and challenging situations and deal with uncertainty
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be open to flexible work hours as required

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.