KBM is seeking a full-time Retail Sales Associate for its KBM Outdoors retail store. The position is 40 hours per week (10 am to 6 pm) from Monday to Friday. The salary range is $33,000 to $42,950, commensurate with experience. A comprehensive benefit package is offered.

Reporting to the Manager – Retail Operations, the Sales Associate is responsible for in-person and online customer interactions, sales responsibilities from generating leads to closing sales, and assisting with inventory management, shipping and receiving, and warehouse operations.

At KBM, we have a tight-knit team, and our people are passionate about what we do. We provide a dynamic work environment in which employees have considerable autonomy and are rewarded with increasing opportunities to grow in their profession. We are independent, flexible, detail-oriented, technically minded, and motivate each other to strive for precision and efficiency. We are looking for future colleagues who are independently driven, looking for a new challenge, and who we can rely on to be attentive, professional, kind, and safe!

• Responsible for assisting customers in person, over the phone, or online by determining needs, presenting appropriate products and services, and closing sales; increases orders by suggesting related items, explaining features, and checking customers' buying history.
• Cultivates a strong buying relationship by providing accurate guidance, delivering excellent customer service, and maintaining strong product knowledge.
• Utilizes point of sale (POS) and ensures that sales transactions are completed accurately; issues receipts or customer invoices.
• Assists with shipping/receiving, inventory control, and warehouse management.
• Maintains key visual standards on the sales floor and stockroom, including stock levels, cleanliness, and general housekeeping throughout the day.
• Assists with improving brand awareness through social media presence, website development, and advertising.
• Responsible for maintaining a safe and secure work environment by conducting daily reviews, noting hazards, and keeping the store and workspace clean and organized.
• Leads by example, demonstrating corporate values in an enthusiastic manner to achieve results individually and through team participation.
• Identifies ways for continuous improvement of processes.
• Performs other related duties as may be assigned.

• High school graduation.
• 6 months to 1 year of experience in customer service, retail industry preferred.
• Ability and willingness to operate a POS system.
• Demonstrate excellent customer service skills.
• Clear communication and organizational skills.
• Must develop product and industry knowledge and stay up to date on products and trends.
• Competent within the meaning of the Occupational Health & Safety Act.

Predominantly, work is performed in a shared workspace/open retail store with regular interruptions, with occasional work in the warehouse, outdoors, or to make a delivery/customer call. May be required to work non-regular hours to align with hours of store operation.

• Above normal physical effort is required as some tasks require periods of 30 minutes or more standing or walking.
• Required to lift up to 35 kg on a regular basis.
• Regular requirements for dexterity where accuracy is more important than speed – emails, invoicing, order entry, entering inventory transactions, website maintenance, etc.
• There may be unpleasant contacts on an irregular basis dealing with unhappy customers.