Competition #2025-373-CPEmployment Case Counsellor (2025-373-CP)Employment Type:Contract Hourly (ends March 31, 2026), Bargaining Unit (1 Vacancy)Work Hours:35 hours/week (Mon - Fri, 9am - 5pm)Work Setting:Hybrid - Opportunity to Work Remotely after Orientation & Training PeriodSalary:G - $30.33/hourApplication Deadline:August 19, 2025 at 11:59pm
Program Overview - Workforce Development
The Employment Case Counsellor (ECC) will be responsible for ensuring the progress and success of the client experience in various programs at WoodGreen, managed by the Workforce Development Team. The Employment Case Counsellor will work with unemployed or underemployed clients with barriers to employment and/or who are part of a traditionally under-represented group within the labour market. The ECC will be the client's advocate. The ECC will assist in resolving client problems and eliminating barriers to successful participation in the program(s). They will assist the client in preparing for their successful job search (e.g. building a LinkedIn profile and ATS-friendly resume, conducting an online job search, successful remote and in person interviewing, etc.). As needed, they will locate employers and positions and perform job development or job matching activities.
What You Will Do

• Performs case management duties, which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
• Assessment duties to include administering a range of assessment tests including skills-based, occupational and educational tests and using results to help clients explore options and make decisions about training and employment opportunities.
• Works collaboratively with training facilitator to support clients' active and successful participation in training programs. This could include problem solving and client support around attendance, behaviour, comprehension and other barriers to success.
• Facilitates information sessions and workshops as needed.
• Supports clients in the use of an online platform to explore job opportunities.
• Conducts in person (as possible), online, social media and phone based outreach activities to attract and screen clients for programs and services. Conduct program information sessions and performs intake activities.
• Locates and contacts potential employers and finds job opportunities for clients.
• Provides assistance to participants as they manage their life situation (eg. direct those in need to the appropriate service: housing, medical, child care, and emotional wellness issues).
• Identifies barriers to learning and/or employment and refers participants to the appropriate source of support.
• Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.
• Maintains detailed notes of client interaction. Enters and manages data in online client records and collects statistical data according to Program and Unit policies.
• Liaises with community agencies and attends meetings.
• Works with other WoodGreen staff in order to provide interdisciplinary support to participants.
• Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.
• Ability to work evenings and occasional weekends

What You Bring to the Team

• Minimum undergraduate degree in Social Services or a related field(s).
• One to three years experience delivering employment related services, ideally involving employment counselling, case management, job development, training, and assessment.
• Significant lived experience, preferably in multiple occupations and work settings, that can be shared to inspire and teach clients successful life strategies and resilience.
• Experience working with vulnerable populations, ideally job seekers with multiple barriers
• Track record of successfully placing clients in employment.

What Sets You Apart

• Demonstrated casework, counselling, and group work skills.
• Able to work effectively with target population of mid-career workers.
• Strong digital literacy skills, particularly in the areas of online job search, online learning, building an online presence and optimizing the use of LinkedIn.
• Expert knowledge of employment-related information including resume writing, interviewing, networking and job search.
• Excellent written and verbal communication skills.
• Strong presentation skills
• Skills in approaching and working successfully with employers to obtain placements or employment for clients with barriers.
• Demonstrated intervention (including crisis intervention) skills.
• Social assessment skills.
• Knowledge and skills in conflict resolution.
• Well-developed writing skills in recording case notes and client file documentation
• Strong skills in accurate and timely data collection and reporting. Knowledge of Employment Ontario forms and guidelines a plus.
• Strong computer skills, including internet research skills.
• Knowledge and skills in the use of social resources.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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