About ESW IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

• Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
• Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
• Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to: Ian Ishak

Position Highlights

• IT Consultant
• Location: Edmonton, A.B.
• Full time, Permanent
• Hours: Monday Friday, 8am 5pm, with some after-hours support work when needed.

Our Core Competencies

• Client-centric approach
• Technical Expertise
• Analytical Skills
• Communication
• Adaptability

Primary Focus / Job Description

• Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and deliverables.
• Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our clients various infrastructure environments.
• Facilitate service improvement meetings with the technical team supporting specific clients.
• Support the Account/Project management office in proposing and developing the right solution for the client.
• Act as an escalation point for client service issues.
• Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation.
• Plan/setup/configure/deploy/troubleshoot desktops, printers, servers, networks with a focus on cloud services such as Azure and O365 as well storage and backups.
• Build and maintain in-depth knowledge of ESW IT services and offerings.
• Develop and update technical documentation including system configurations, application integration, etc.
• Follow change management procedures when deploying changes to the varying environments.
• Provide remote or on-site client support to specified clients.
• Assist with planning or implementation of small to complex projects.
• Maintain client commitments related to service delivery requirements.
• Formulate and define the objective and scope based on the clear understanding of the clients business requirements and needs.
• Assist in the development and delivery of automated managed service products.
• Contribute to transformative activities from the Project team to Operations team.
• Facilitate service improvement meetings with the technical team supporting specific clients.
• Adaptable to diverse client environments and technical scenarios.
• The successful candidate must be open to travel to support clients in and around the Edmonton area as well as other ESW-IT locations across AB or BC as required
• Perform other duties when assigned.

Skills and Experience Required

• 5+ years of experience in an IT Consulting or intermediate technical support role Preferred.
• Post-secondary education in a computer-related discipline Preferred.
• Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
• Advanced knowledge of Windows 10/11, Windows Server 2016/2019/2022+.
• Advanced knowledge of MS Azure / Microsoft 365.
• Virtualization MS Hyper-V, VMWare.
• Advanced knowledge with Microsoft Active Directory & Entra.
• Advanced knowledge of networking and routing technology.
• Experience with Microsoft Intune, Teams Voice, and Azure Virtual Desktop is considered an asset.
• Experience supporting enterprise or SMB Print environments is considered an asset.
• Experience participating in project teams and managing responsibilities related to project and client requirements
• Experience using ITSM ticket management tools such as ConnectWise, ServiceNow, or industry-relevant service management tools is considered an asset.
• Familiarity with ITIL and IT Service Delivery Management frameworks is considered an asset.
• Experience following security best practices and frameworks (e.g. CIS Controls, NIST, ISO/IEC 27001, etc) is considered an asset.
• Ability to remain calm and work efficiently in stressful circumstances.
• Strong time management skills and the ability to work with minimal supervision.
• A combination of education and experience will be considered.

Working Conditions

• This position will be based out of the ESW Edmonton, A.B. office location, and mainly supports the greater Edmonton area and surrounding communities.
• This role can be physically demanding at times requiring carrying, setting up, and servicing of hardware weighing up to 50 pounds in a variety of environments.
• Will require your own vehicle with insurance appropriate for business use.
• The successful candidate must comply with the safety standards of ESW IT Business Advisors and all its clients.
• Additional unscheduled support may be required after regular working hours.

Contacts

• Administrative staff, and middle management.
• Executive management.
• Other consultants with different skill sets.
• Other technology vendors.

How To Apply

Please provide a cover letter, kindly include:

• Where you saw this position advertised
  
• If you were referred to this position, the name of the ESW co-worker who referred you.

Only applicants eligible to work in Canada will be considered.

Background checks and other assessments are conditions of employment.

To view all our job postings, visit our website athttp://www.eswit.com/careers.html