DescriptionThe Product Launch Support – Contract role will play a key role in providing administrative support contributing to the successful go-to-market execution for GS1 Canada's new Sustainability industry solution. This individual will be detail-oriented, organized, and proactive and excels at keeping tasks on track through effective time management, documentation, scheduling, and internal coordination. The ideal candidate is a go-getter who takes initiative, follows through on assignments, and supports a variety of administrative needs. Proficiency in Microsoft Word, PowerPoint, and Excel is required, along with strong communication and time management skills. The ability to manage competing priorities while maintaining accuracy is essential.
Key areas of focus will be completing and tracking action items including user setup, the resolution of user issues, organizing files, preparing documents, and, supporting internal communications across teams This role is a hybrid role, requiring in-person attendance 1-2 days per week.
Key Responsibilities

• Assist with the creation of user onboarding workflows, support guides, training materials and other supporting materials ;
• Update launch trackers with milestones ;
• Support go-to-market planning and execution, including documentation, user enablement, and communication materials ;
• Provide administrative support for training including sending invitations and tracking attendance, updating FAQ and support documentation, as well as webinar planning and coordination ;
• Work collaboratively with colleagues across various teams to deliver on launch activities and timelines ;
• Track user feedback and inputs to support solution improvements and process improvements ;
• Participate in user testing as required ;
• Participate in launch status meetings to provide regular updates on launch progress ;
• Other duties as required to help bring the solution to market on time and with impact.

Skills, Knowledge & Expertise

• 2-3 years experience in an administrative, project coordination, or business support role ;
• Excellent organizational and time management skills; ability to manage multiple tasks and deadlines effectively ;
• Self-starter with a proactive approach to problem-solving and follow-through ;
• Strong proficiency in Microsoft Office tools (Word, PowerPoint, Excel); comfort with formatting documents, creating presentations, and tracking spreadsheets ;
• Strong attention to detail and accuracy in documentation and communication ;
• Clear and professional verbal and written communication skills ;
• Ability to work independently and collaboratively in a cross-functional, fast-paced environment ;
• Experience supporting product or service launches is a strong asset ;
• Bilingual is an asset.

Critical Competencies

• Adaptability and flexibility to manage change and remain productive ;
• Customer service orientation, with a strong focus on customer or user needs ;
• Strong communication skills, both verbal and written, with the ability to convey ideas clearly and effectively ;
• Proficient in problem-solving and critical thinking, with the ability to analyze situations and make informed decisions ;
• Attention to detail and accuracy, ensuring high-quality and thorough completion of tasks.