About TLC Solutions

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

About the Opportunity

As ourProcurement Lead, youll play a critical role in delivering value to both our clients and internal teams by ensuring the right technology is sourced at the right time, for the right price. Working in a fast-paced, service-driven environment, youll oversee the full procurement lifecyclefrom vendor management and product sourcing to quoting, purchasing, and inventory oversight.

This is a hands-on role where attention to detail, strategic thinking, and strong vendor relationships directly impact our operational success. Youll collaborate closely with cross-functional teams to align purchasing strategies with client needs and business goals. If you thrive on staying ahead of trends in IT hardware, software, and licensing, and enjoy creating order in complexity, youll fit right in.

Creating, owning and executing on procurement processes including but not limited to:
o Creating quotes and opportunities
o Ordering, creating, updating, and handing off tickets and projects
o Tracking hardware orders, troubleshooting issues
o Invoicing
o Creating and updating recurring, T&M, Block Hour and Fixed Price Contracts
o Maintaining Procurement Module (Products, Purchasing & Fulfillment, Delivery/Shipping)
o Facilitating returns
o Initiating, quoting and following up on renewals for Meraki, Palo Alto, M365, Adobe, Domains
and SSL Certificates and other products/services
o Setting up, maintaining, and troubleshooting the quote app
o Winning quotes & opportunities
- Coordinating with other departments to ensure our clients have the right products and services in a
timely manner.
- Creating, owning and executing Inventory Management processes
o Coordinating counts with broader inventory team (quarterly for the time being)
o maintaining an accurate inventory of Stock, customer owned goods, projects-related, internal
use and any other hardware types in all offices
- Leading Vendor Relationship Management for Procurement related vendors
o Taking the lead on billing issues
o Finding increase value or reduced cost (without sacrificing quality or speed)
o Coordinating with TLC team members and departments when needed
- Leading the procurement team to deliver a Category of One experience by:
o Creating an inspiring team environment with an open communication culture
o Setting and maintaining team goals
o Discovering training needs and provide coaching
o Completing one on ones with individual team members
o Managing your teams performance

Qualifications

• 4+ years of procurement experience in the IT industry, preferably in a Managed Services Provider or value-added reseller (VAR) environment
• Proven experience sourcing and purchasing hardware (servers, laptops, firewalls, etc.) and software/licensing (Microsoft, M365, security tools, etc.)
• Strong understanding of vendor and distributor ecosystems
  
• Excellent vendor relationship management skills
• High attention to detail and accuracy in tracking orders, quotes, and inventory
• Strong communication and cross-functional collaboration skills
• Proficiency in procurement or PSA tools