Key Responsibilities:

• Lead the design and implementation of scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, workflows, integration hubs) and OpenText (content services, case management, records, and document workflows).
  
• Define and maintain solution architectures that enable hybrid integration across SaaS platforms, legacy applications, and cloud infrastructure (e.g., Azure).
  
• Translate complex business requirements into modular application designs, leveraging configuration over customization within platforms like ServiceNow and OpenText.
  
• Design and oversee integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
  
• Develop architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.
  
• Define governance and configuration standards for platform administration, including access control, metadata standards, and system lifecycle practices.
  
• Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs, compliance requirements, technical architecture, and long-term scalability.
  
• Work closely with enterprise architects, delivery teams, product managers, and vendors to ensure architectural alignment across initiatives.
  
• Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure, SharePoint, Microsoft 365, and other digital platforms.
  
• Guide solution implementation teams through sprint planning, backlog refinement, and technical validation processes.
  
• Ensure SaaS solutions align with enterprise governance (e.g., GO-ITS), data classification standards, and information lifecycle policies.
  
• Contribute to business case development, procurement processes (e.g., RFBs/RFIs), and vendor evaluations with architectural insights.
  

Required Qualifications & Experience:

• 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
  
• Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and/or OpenText.
  
• Experience architecting workflow automation, records/document management, and case management systems in a SaaS context.
  
• Familiarity with Azure or similar platforms for hybrid integration, identity federation (Azure AD), and secure access models.
  
• Strong understanding of integration patterns and tools (e.g., RESTful APIs, webhooks, middleware, iPaaS platforms).
  
• Proven ability to design scalable, modular, and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
  
• Deep understanding of data privacy, retention, and security considerations in public sector SaaS deployments.
  
• Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
  
• Experience with public sector or regulated environments is a strong asset.
  

Desirable Skills:

• Certification in ServiceNow System Administration or Implementation Specialist, and/or OpenText Content Server/ECM platforms.
  
• Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
  
• Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
  
• Knowledge of Ontario Government I&IT directives
  
• Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
  
• Knowledge of metadata structures, data dictionaries, and enterprise content governance models.
  
• Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.
  

Core Competencies:

• Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
  
• Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
  
• Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
  
• Able to work across multiple domains and technologies, bringing structure to complexity.
  
• Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
  

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is required.
  
• Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.
  
• nsights.
  

• Solution Architecture Blueprints – Target and transitional states for ServiceNow, OpenText, and SaaS-based applications.
  
• Integration Designs – Logical and physical models of system-to-system interfaces across SaaS, legacy, and cloud.
  
• Workflow & Automation Models – Visual representations and configurations for business processes within ServiceNow and OpenText.
  
• Security and Access Models – IAM strategies using Azure AD, RBAC, and platform-native controls.
  
• Governance Artifacts – Configuration standards, permission matrices, metadata schemas, and compliance documentation.
  
• Architecture Decision Records (ADRs) – Documented rationale for key design and technology choices.
  
• Technology Evaluation Reports – Comparative analyses of SaaS platforms, licensing models, and vendor solutions.
  
• Implementation Support Artifacts – Sprint inputs, backlog clarifications, platform configurations, and QA checklists.
  

Must Haves:

• 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
  
• 5+ years hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and OpenText.
  
• 5+ years experience designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
  
• 8+ experience developing architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.