Join a rapidly growing eyewear company! You will be providing customer service and optician support to the retail stores businesses through email and phone communications. This is a full-time position offering a salary of $50,000 - $65,000. Temporary position leading to permanent for the right candidate!

Hours: 8 am shift - available between 6 am PST and 7 pm PST

Key Responsibilities:

• Deliver exceptional customer service to retail stores across Canada, handling queries and issues in a timely and professional manner.
• Manage order placement, tracking, and updates with internal and third-party labs, ensuring clear communication with stores.
• Maintain accurate data and records to support customer service operations and decision-making.
• Respond to phone and email inquiries, offering support on job feasibility, prescription-related questions, and general service needs.
• Process lab, store, and warranty credit claims in line with company standards, including assessment and store communication.
• Collaborate with internal teams to share information, resolve issues, and support departmental goals.
• Follow SOPs consistently and contribute to a culture of continuous improvement.
• Escalate concerns and provide regular updates to the Customer Services Supervisor as needed.

Skills and Experience Essential:

• Optician with strong customer focus with a positive, approachable, and proactive attitude.
• Excellent communication skills, including a professional telephone manner and open, honest interaction.
• Proficient in Microsoft Office and general IT literacy.
• Demonstrates a willingness to exceed expectations and handle store feedback or complaints professionally.
• Basic understanding of optics and related service needs.

APPLY TODAY! Please reply to this posting with a copy of your resume or e-mail your resume to [email protected] and mention job #25657 position in the subject line. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.