FLS Transportation Service is currently seeking a Transportation Brokerage Track & Trace Representative to join our rapidly growing organization in our Richmond Hill office.

We deliver amazing customer experiences for one of North Americas largest brands. Weve been doing it for three decades, and were only getting started. Our success is a result of our team. Weve built avibrant cultureof employees who believe in thecore valuesof dreaming big, working hard, learning constantly, and enjoying life! If youre looking to dogreat work with great people, wed love to hear from you.

Responsibilities :

• Tracking drivers from point of origin to destination, ensuring that they are on schedule for pick-up and delivery appointments for Mexico loads;
• Assist carriers with any issues or delays encountered throughout the shipment life cycle(advising the appropriate account manager and, when necessary,y the customer);
• Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction;
• Verifying customer delivery requirements are being met satisfactorily;
• Utilizing our in-house programs and online outlets to provide our customers with the most up-to-date status.

Requirements:

• Excellent organizational skills, with the ability to handle multiple priorities and deadlines;
• Demonstrated ability to stay current and accurately interpret industry trends;
• Excellent customer service, communication, and computer skills (Microsoft Word, Excel, and data entry systems);
• Strong attention to detail and effective critical thinking.

4 reasons why this is a great opportunity for the right individual:

• Product- Were the #1 3PL for cross-border freight between the US and Canada, and were #23 on the Transport Topics index of largest 3PLs in North America.Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Simply put, we solve a must have need.
• Market The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in next 10 years. The market response to FLS has been phenomenal. We have a whos who roster of clients and we continue to hit new growth highs every year.
• People- Smart, fun and experienced. Our leaders know the business and care about culture and it shows in everything we do. We have a great work environment, great benefits, and solid opportunity for recognition and advancement.
• Plan Were a profitable 33-year-old company that is backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over in the next 5 years through organic growth and acquisition. Were driven by a solid foundation and favorable market conditions.