In this role you will:

• Provide core support in the coordination of the company's disability (STD, LTD) and other leaves in a timely manner
• Communicate regularly with third party providers (i.e., insurance, CNESST, WSIB) on cases and update Human Resources and management
• Maintain all claims records and update trackers and associate records. Generate required reports as needed.
• Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures.
• Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
• Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
• Coordinate and manage all claims for Quebec associates (e.g., preventative leave, maternity/parental leave, SAAQ, IVAC), as well as claims for associates in other provinces.
• Calculate and process payments in HCM system.
• Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
• Ensure compliance with policies, procedures and regulatory requirements

The Qualifications and Experience we like to see:

• College/University degree in Human Resources, Disability Management or related field
• Must have at least 1-2 years' experience in Disability Management and Benefits; experience in a retail environment would be an asset
• Exceptional communication skills while maintaining the highest level of confidentiality, guidance and assistance to all associates and managers as well as working with external stakeholders
• Aptitude for performing calculations where attention to detail and a high degree of accuracy are required
• Proven ability to prioritize, meet deadlines and work in a fast-paced environment
• Strong Excel and PowerPoint Skills; Oracle HCM experience would be an asset
• Must be Bilingual (English/French).
• The knowledge of English is required for this specific position as the incumbent will interact on a consistent and regular basis with English-speaking stakeholders located outside of Quebec.

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world's best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.
Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.
We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.