About Us:

CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

Do you enjoy cyber security research and innovation, proactive thinking and problem solving, in a challenging and adaptive environment while consistently thinking outside of the box? If so, this opportunity is right for you!

The Analyst Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What you will do:

• 24x7 Support 80% job weight

o Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
o Collects and disseminates information to clients during and post-incident
o Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
o Updating the knowledge base articles
o Applies Trusted Advisor techniques to build up client trust and influence loyalty

• Professional Development 20% job weight

o Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
o Participate notably in assigned self-paced trainings
What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
• 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
• Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:

o Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)

• Call handling/ticket experience is a plus
• The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
• Foster a positive team environment by being approachable and assisting teammates.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
• Investigate and resolve technical issues using established procedures.
• Demonstrate strong verbal and written communication skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Manage time effectively and maintain organizational skills.
• • Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
  • Demonstrated ability to learn and adapt to new technologies and products.
• We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.
• CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.