At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Settlement & Family Services - BCNSP

Employment Type: Temporary Part-Time (16 hours per week)

Number of Positions: 1

Contract Period: July 21, 2025 - March 31, 2026

About the Position:

The Program Assistant is responsible for delivering direct services to students and clients. This position serves as a liaison between clients, staff, and community stakeholders. The Program Assistant also helps to provide relevant settlement services to clients to support their residency in Canada.

Reports to: Program Manager

Key Duties & Responsibilities:

• Answers all telephone calls promptly and professionally, in accordance with established customer service standards.
• Assists clients with workshop and program bookings, as well as appointment bookings.
• Addresses client needs by providing appropriate referrals to agencies, communities, and governmental resources.
• Delivers translation and interpretation support to clients accessing settlement services where it is appropriate.
• Produces and disseminates settlement, community, and government service materials to clients.
• Distributes governmental or other related settlement information to assist clients in completing forms.
• Make referrals to other community, government, and language training services based on client needs.
• Responsible for supporting front desk volunteers.
• Other related duties as assigned by the supervisor.
  

Education, Training and Experience:

• Bachelors Degree in Social or Human Sciences
• Experience in working with immigrants, newcomers, and refugees
• Experience with multicultural clientele and immigrant related services
• Experience in settlement services
• Knowledge of settlement information and resources
• Knowledge of the local geographic area
  

Job Skill and Abilities:

• Excellent written and oral communication skills
• Additional languages are considered an asset
• Excellent interpersonal and intercultural communication skills
• Excellent technical skills in MS Office and web-based applications
• Excellent attention to detailed and confidential information
• Ability to work independently and as a part of a team
• Ability to work with individuals and communities facing cultural adjustment challenges
  

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xmkym (Musqueam), Swxw7mesh (Squamish), and Sllwta/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off monthly wellness days (up to 12 days per year)

additional agency holidays (2 additional statutory holidays)

3 weeks annual vacation (starting) and up to 6 weeks (maximum)

company-funded pension (GRRSP)

extended health & dental plan

employee & family assistance programs

access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by July 25, 2025

While we appreciate all applications, only those selected for an interview will be contacted.