Position: Customer Service Representative (CSR) Onsite | Monday – Friday, 8:30 AM – 5:00 PM
Industry: Construction, Manufacturing, or Industrial (preferred)
Interviews: 1 virtual + 1 onsite
Experience Required: 1–3 years in a similar roleKey Responsibilities Customer Service:

• Deliver an exceptional customer experience via phone, email, fax, and in-person at the showroom.
• Accurately input sales orders into the ERP system and ensure customers receive order confirmations.
• Respond promptly to customer inquiries, concerns, and service requests.
• Ensure sales orders reflect current pricing agreements or project-based quotes.
• Provide thorough assistance and follow-up for all technical support inquiries.
• Handle product return requests by collecting and verifying required documentation.
• Forward keying requests to the appropriate department.
• Coordinate with the Accounts Receivable team to assess customer credit limits.
• Notify Account Managers when a customer refuses a shipment and it is returned.

Pick-Up Counter Duties:

• Place ready-for-pick-up orders in the designated blue bin.
• Group multiple orders for the same customer and file them correctly.
• Monitor the pick-up bin to ensure orders are no older than two weeks.
• Follow up with customers regarding orders that have not been collected within two weeks to arrange pickup or delivery.

Back Order Management:

• Regularly review the back order report to identify orders ready for fulfillment.
• Allocate inventory and prepare sales orders for shipment.
• Oversee orders designated for complete shipment, ensuring all items are available.

Return Merchandise Authorization (RMA):

• Assess customer return requests and verify provided details to determine RMA eligibility.
• Determine and communicate applicable restocking fees.
• Record approved RMAs in the ERP system and attach all relevant documentation.
• When items are rejected under an RMA, inform the customer of the reasons and coordinate return logistics. If the return is approved, process repairs, replacements, or credits as needed.

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