Make a Real Difference, Every Day! Empower Our Earth Angels to Deliver Exceptional Care!

Are you a compassionate and dedicated leader with a proven ability to support and develop care teams? Do you thrive on fostering a positive work environment while ensuring the highest standards of client care? At Earth Angels Home Care, we've been helping seniors and others in Nova Scotia thrive in the comfort and familiarity of their own homes for over 20 years. We're incredibly passionate about providing skilled, compassionate, ethical, and confidential care, and it's our wonderful Angels who make that possible.

We are currently seeking an outgoing, motivated, and dedicated Caregiver Manager to join our team at our Bridgewater location. If you're ready to be the central point of contact for our caregivers, collaborate effectively with office staff, and contribute to achieving exceptional client care and growth goals, we'd love to hear from you.

About Earth Angels Home Care

Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family.

Position Overview

As the Caregiver Manager at Earth Angels Home Care, your primary responsibility is to provide outstanding support to caregivers, ensuring their job satisfaction and contributing to their attraction and retention. You'll act as a central point of contact and collaboration for caregivers and other office staff, helping to achieve exceptional client care and meet budgeted goals for growth at our Bridgewater office. You will report directly to the Regional Director.

ResponsibilitiesCaregiver Engagement & Development

• Serve as the primary point of contact for caregivers, promptly addressing their concerns and resolving any issues.
• Build strong relationships with caregivers to ensure ongoing satisfaction with their employment.
• Engage new caregivers by contacting and preparing them for their first day prior to orientation, discussing expectations and required documents.
• Conduct weekly orientation sessions for incoming caregivers, facilitating training in personal care, Teepa Snow training, and other essential requirements such as kitchen, laundry, and meal preparation.
• Deliver ongoing training through individualized sessions, skills labs, and soft skills development.
• Offer regular feedback to support caregiver development, including formal 3-month reviews and following the template for wage increases.
• Conduct performance evaluations for caregivers.

Care Team Collaboration & Oversight

• Collaborate with the staffing team to help assign appropriate caregivers based on the client's care plan and preferences.
• Work in conjunction with the Client Care Manager and Scheduler to ensure that staff are properly implementing the care plan and providing safe and prompt care to clients.
• Oversee the schedule, particularly to meet the caregiver utilization goal.
• Facilitate client introductions by accompanying caregivers on their initial shift.
• Follow up with caregivers after their initial shifts and after any new-to-caregiver client shifts.
• Ensure compliance by working with caregivers to uphold Standard Operating Procedures (SOPs) and addressing caregiver needs.
• Make sure Earth Angels Home Care is in compliance with any provincial regulations (e.g., masking, gloves during Covid).
• Participation in the emergency on-call rotation with office staff is required.

Recruitment Collaboration & Record Keeping

• Collaborate with the Recruitment Coordinator, serving as their point of contact.
• Conduct regular check-ins with the Recruitment Coordinator to understand the hiring cycle.
• Ensure the Recruitment Manager is aware of the office's staffing needs on at least a weekly basis.
• Discuss client needs and market insights with the Recruitment Manager.
• Maintain accurate logs of caregiver communications and requests.

Qualifications

• Bachelor's degree in healthcare administration, business management, or a related field (required).
• Minimum of 5 years of experience in a leadership role within a healthcare setting (required).
• Strong knowledge of home care regulations and standards.
• Excellent analytical skills.
• Proven experience in managing teams and supporting operational goals.
• Excellent communication, interpersonal, and leadership skills.
• Experience managing teams and established ability in conflict resolution and teambuilding.
• Strong problem-solving abilities and a client-focused mindset.
• Proficiency in using healthcare management software and technology.

Benefits

• Health, dental, and vision insurance.
• Dental care.
• Employee assistance program.
• Extended health care.
• Life insurance.
• Vision care.
• Wellness program.

Job Details

• Job Type: Full-time
• Schedule: Monday to Friday; Weekends as needed (including participation in emergency on-call rotation with office staff).
• Education: Bachelor's Degree (required)
• Experience: Leadership: 5 years (required)
• Work Location: In person (Bridgewater, Nova Scotia)

Please note that the duties and responsibilities outlined above may be subject to change based on the evolving needs of Earth Angels Home Care and its clients. The Employer reserves the right to modify or add to these responsibilities at its discretion. This job description forms an integral part of your employment contract and outlines the key responsibilities and duties expected of you in your role as Caregiver Manager.