At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.

We are looking for a Technical Writer to join our growing global team at Sectigo.
The Technical Writer is responsible for planning, developing, and maintaining clear, user-centered documentation that supports the effective use of company products and services. Working closely with subject matter experts and cross-functional teams, they deliver high-quality technical content across multiple delivery channels. The role also contributes to documentation strategy, cross-functional initiatives, and process improvements under the supervision of more senior team members.
This is a full-time position working in the hybrid model and at least 3 days a week from our Ottawa office.

Here are the core functions, responsibilities, and expectations for this role:

• Research, write, and maintain a variety of technical documentation, including user and administrator guides, developer guides, API references, and how-to articles.
• Translate technical information into clear, concise, and accessible content for various audiences.
• Develop and manage content in a docs-as-code environment, while leveraging other documentation tools and methodologies as needed.
• Follow established documentation standards, templates, and workflows.
• Collaborate with engineering, quality assurance, product management, and support teams to gather and validate source content.
• Review and edit content created by peers and other contributors to ensure accuracy, clarity, and consistency.
• Contribute to the continuous improvement of documentation standards, tools, and processes.
• Organize and maintain a centralized, structured documentation library.
• Participate in strategic documentation initiatives and cross-functional projects.
• Other duties as assigned and related to the nature of this role and company initiatives.

Education:

• Bachelor's degree in Technical Writing, or a bachelor's degree in English, communications, computer science, or a related discipline plus a Technical Writing diploma is strongly preferred.
• Industry certification in Cybersecurity is considered an asset.

Experience:

• Minimum of 2 years of transferable experience writing technical documentation is required. The ideal candidate should have 2 to 4+ years of relevant experience as a strong preference.
• Knowledge of the principles of docs-as-code is considered an asset.
• Experience in designing and building websites, including client-side web scripting, is considered an asset.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Exceptional technical writing and editing skills with a demonstrated ability to write for different audiences.
• Strong communication and collaboration skills with the ability to collaborate effectively with distributed teams.
• Ability to quickly grasp complex software systems and translate them into user-friendly content.
• Proficient in breaking down complex concepts into clear, concise, and actionable content.
• Excellent organizational and time management skills; capable of handling multiple priorities and deadlines.
• Comfortable using version control systems and documentation workflows that align with software development practices.
• Proactive and self-driven; capable of working independently in a fast-paced, evolving environment.
• Comfortable giving and receiving constructive feedback.
• Comfortable asking questions, offering suggestions, and challenging assumptions to improve outcomes.
• Committed to continuous learning and documentation excellence.
• Understanding of software development lifecycle and process.
• Demonstrates confidence in leveraging AI tools within a professional setting, adhering to organizational AI usage policies, and maintaining awareness of AI capabilities and limitations.

Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.