Supervisor, Accounts Receivable/Payable, Registration and Switchboard

PERMANENT FULL TIME

JOIN US IN MAKING EXCELLENT CARE PERSONAL!

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? GBGH is seeking a dedicated and experienced Supervisor of Accounts Receivable/Payable, Registration and Switchboard.

THE OPPORTUNITY

Georgian Bay General Hospital is currently seeking a Supervisor of Accounts Receivable/Payable, Registration and Switchboard. Reporting to the Manager of Finance, Patient Administration, the Supervisor will oversee staffing and the day-to-day operations of, Registration, Switchboard, Accounts Receivable and Payable teams. This role is crucial for ensuring that switchboard operations, patient registration, billing, collections & accounts payable processes are delivered effectively & efficiently while creating a positive patient experience.

We are seeking a highly organized and detail-oriented individual with a strong background in patient administration, finance, and/or administrative operations to fill this newly created role. The ideal candidate will have excellent leadership skills, the ability to manage multiple tasks simultaneously, and maintain a commitment to maintaining high standards of accuracy, efficiency and excellent customer service.

QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess the following key competencies, record of experience, and academic preparation:

• Diploma or degree in Business Administration, Finance, Health Administration, or a related field.
• 3–5 years of progressive experience in a healthcare or similarly complex setting.
• Minimum of 3 years in a supervisory or leadership role, previous experience in a unionized setting is an asset
• Demonstrated experience overseeing patient registration, switchboard operations, accounts receivable/payable and financial reporting.
• Proficient in Microsoft Office Suite
• Experience with mandatory data submissions (CCO, CIHI, MOHLTC)
• Experience with electronic health record software in patient registration, financial and patient billing systems (Meditech would be an asset)
• Experience with system upgrades, audits and data validation
• Experience with internal controls, data integrity, insurance claim submissions and third-party payer coordination (e.g. WSIB, Blue Cross)
• Strong leadership, coaching, and team-building skills
• Skilled in quality improvement, workflow optimization, and staffing coordination
• Bilingual (English/French) considered an asset
• Experience in digital transformation or systems implementations (e.g. CIS, ERP) is an asset.

HEALTH, SAFETY & WELLNESS

Join us in a culture where your well-being is a top priority. Health and safety are of the utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.

COMPENSATION

The salary for this role is $43.39 to $46.98 per hour. The successful candidate will also be eligible for up to 3% pay for performance. GBGH offers 100% employer-paid extended health benefits, an annual personal spending account, participation in the Healthcare of Ontario Pension Plan (HOOPP), and access to education grants.

HOURS OF WORK

Full Time Permanent. This position will work 37.5 hours per week. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where possible, we provide flexibility in working hours to accommodate a variety of schedules and support individual life commitments.

HOW TO APPLY

If you're ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community

THE HOSPITAL

Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $80 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

At Georgian Bay General Hospital, we are committed to fostering a diverse and inclusive environment where every individual is valued and respected. We strive to ensure equitable opportunities and a sense of belonging for all employees. Together, we create a supportive workplace that enhances the well-being of our staff and the quality of care we provide.

We thank all applicants for their interest in this opportunity, but please note that only candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA'). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, 2SLGBTQAI+ persons, and anyone else who will contribute to a diverse workplace.