As the Technical Support Specialist, you will be responsible of the day-to-day operation of the Spence Diamonds IT systems, network infrastructure, and POS platform. You are responsible for maintaining and supporting mission critical enterprise systems, including servers, local area networks (LANs), wide area networks (WANs), security systems, network segments, intranets, and other data communication systems. This role enables the business to grow and operate securely while maintaining high availability.

This is a temporary 6-month contract position with potential of extension.

Responsibilities

• Provide technical support for requests from internal customers
• Continuously monitor, troubleshoot, and update systems to enable company growth
• Support and maintain infrastructure including internet, phone, and security systems
• Perform and test robust disaster recovery plan, including on-site and off-site backups
• Plan and coordinate technical aspects of new store openings
• Monitor and maintain cloud network infrastructure
• Ensure network and data security integrity by adhering to best practice and actively monitoring intrusion logs
• Update and maintain system documentation and specifications
• Manage IT hardware assets, including maintenance, inventory, and upgrades
• Provide support and system administration for POS system
• Communicate, provide training, and release system changes
• Available for an on-call

What you bring

• 3–5 years of experience as a Technical Support Specialist or in a similar technical role.
• A college or university degree in Computer Science or a related field.
• Microsoft MCP, MCSE, and Cisco CCENT, CCNA, or CCNP certifications/training.
• Experience administering and supporting Microsoft Server environments, including Active Directory, DNS, DHCP, DFS, IIS, and SMTP.
• Experience configuring and maintaining Microsoft Office 365.
• Experience with Microsoft SQL replication, maintenance, and backups.
• Proven experience administering and configuring enterprise network switches and supporting technologies (DHCP, DNS, TCP/IP, LAN, VLAN, WAN, WLAN, VPN).
• Hands-on experience configuring, managing, and troubleshooting virtualized server environments (e.g., VMware, Hyper-V).
• Experience administering and configuring security Network Video Recorders (NVRs).
• Experience administering and configuring Veeam Backup and Replication.
• Experience working with cloud infrastructure platforms, such as Azure or AWS.
• Excellent verbal and written communication skills, including technical documentation.
• Strong troubleshooting and problem-solving abilities.

This role is located at our Vancouver, BC head office. This is not a remote role.

Compensation

The annual salary for this position is $60k - $78k. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.