Job Summary:The CSR is the first point of contact for customers at the MK Auto Group shop. The role involves managing customer interactions with professionalism and empathy, coordinating vehicle intake and delivery, communicating repair status updates, and supporting the overall efficiency of the front office. The CSR ensures a smooth and positive experience for customers from the time of estimate to vehicle pick up.
Key Responsibilities:

• Greet customers in person and over the phone in a friendly, professional manner.
• Schedule repair appointments and coordinate vehicle drop-off and pick-up.
• Explain repair processes and timelines to customers clearly and accurately.
• Communicate with insurance companies regarding claims, approvals, and supplements.
• Maintain up-to-date records of repair orders, customer files, and vehicle status.
• Provide regular updates to customers about repair progress and expected completion dates.
• Handle customer concerns or complaints and escalate issues when necessary.
• Process payments and finalize paperwork upon vehicle delivery.
• Support estimators, technicians, and management with administrative tasks as needed.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Previous Customer Service experience, preferably in an automotive or repair environment.
• Strong communication and interpersonal skills (reading, writing, speaking, listening).
• Can work independently without close supervision.
• Ability to multitask and stay organized in a fast-paced setting.
• Proficiency in Office software (MS Office and shop management systems).
• Knowledge of automotive terminology and insurance processes is a strong advantage.

Work Environment:Fast-paced office environment within a repair facility. Frequent interaction with customers, technicians, and insurance adjusters. Occasional exposure to shop production areas.Why Join MK Auto Group?:At MK Auto Group, we don't just offer jobs — we build careers. We are committed to supporting our team members both professionally and personally.
When you join us, you'll benefit from:

• Competitive wages based on experience and skill.
• Benefit packages including health & dental
• RRSP Matching – We invest in your future with RRSP matching up to 5%.
• Paid Vacation – Take the time you need to rest and recharge.
• Daycare Reimbursement – Get up to $100 per month per family to help with childcare costs.
• Tools & Boots Reimbursement – Receive up to $150 per year to cover essential tools and safety boots.
• Positive and supportive work environment.
• Modern, clean, and well-equipped facility.
• Leadership Development – We offer training, mentorship, and growth opportunities to help you advance in your career and become a leader in the industry.

We're proud to foster a culture of support, respect, and continuous improvement. Join MK Auto Group and grow with a company that values your potential.
To Apply:
Submit your resume to [email protected]. Only qualified candidates will be contacted.
About MK Auto Group:

MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.