Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to an omnichannel business and operating model. Customer Support -Visual Merchandiser supportsthe store management team by contributing to overseeing store operations and sales.

Nature of Role

The role requires accountability to the different elements of the role outlined below:

Demand Generation

• Collaborate with management to drive traffic to the stores, through events, promotions, and developing relationships with the local community and organizations.

• Work with the wider team to develop and serve a portfolio of high-net-worth customers.

Product (Customer Experience and Journey)

• Understand Andrews services and offerings and how they drive the Customer Experience and Journey both in-store and in the digital sphere.

• Understand the in-store mechanisms and processes which support the Customer Experience and Journey.

People

• Where required, assist in coaching staff on processes and standards as relates to retail apparel (e.g., hanger standards, folding standards, security, detailing)

Processes

• Support the execution of visual standards, collaborating with the regional Visual Merchandiser, including but not limited to:

• Signage installations

• Maintaining mannequins (current product/no on-off items)

• Moving stock on the sales floor

• Auditing visual fixtures

• Visual set-up for company/store events

• Assist in oversight of the stores inventory, including but not limited to:

• Hanger standards, folding standards, security, detailing

• Sales floor replenishment

• Maintaining inventory integrity

Competencies, Technical Skills, and Knowledge:

• Retail experience in a luxury environment (2-3 years), apparel preferred

• Team leadership

• Inventory management

• Process Management

• Digital literacy: Microsoft Office 365 Suite, Shopify

• Performance and metric driven high achiever

• Able to stand for an 8-hour shift and lift up to 50lbs