CMC Credit Management Corporation is a national collection agency, with 25+ years experience based in Vancouver.

Our versatile and innovative services are designed to meet and exceed our client's recovery goals while maintaining their branding and integrity. Every day we assist a wide variety of businesses by streamlining receivables and reducing operating expenses. Our success is built on the backbone of extraordinary customer service and extensive industry knowledge.

Responsibilities include:

• Establish a solid professional relationship with clients and educate them on best practices
• Maintains a high level of professionalism
• Make contact with accounts on an inbound and outbound basis via telephone, e-mail, letter, and other means as required to secure payment/payment arrangements/dispute particulars
• Negotiate payment terms for overdue commercial and consumer accounts
• Processing of payments
• Analyze account's accounts to offer the best solutions to settle their debts
• Maintain accounts and keep updated records in CMC's databases
• Skiptracing and/or locating accounts which are no longer in the location provided by the creditor
• Update client account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
• Perform to regulatory standards and best practice on collections
• Managing a daily/weekly/monthly caseload meeting targets and metrics as assigned
• Identifying and resolving disputes as necessary

Required skills:

• Excellent oral, written, and active communication skills for consistent collection calls
• Good math skills with the ability to perform basic calculations quickly
• Excellent negotiation, critical thinking and problem-solving skills
• Ability to work and adapt in a fast and changing environment
• Actively listen
• Excellent results-oriented priority management
• Strong understanding of Microsoft Excel and Outlook
• Extremely strong computer skills

Remote Work

• We will be exploring remote work in the coming year. There will be opportunities for remote work days leading up to a bigger migration as scheduling permits.
• Once probation and training are completed and managers sign off on employee competency, this will be come an available option but can be taken away at any time if performance drops.
• Employees are required to have a working cell phone, highspeed internet, workspace and a separate door with a lock to secure work assets.
• Computer will be provided for company use only.

What CMC offers you:

• Permanent full-time position
• $45,000- 47,500 salary + ability to earn profit sharing
• A dynamic and inclusive work environment
• 37.5 hours per week (M-F)
• 1 hour lunch break
• Paid licenses that are required (conditions applied)
• Benefits plan
• Remote work possibility after training and probation

Schedule:

• Monday to Friday
• 8:30AM to 5:00PM

Education:

• High school diploma

Experience:

• 2 years previous experience in sales, customer service or office/call center experience
• Collection experience preferred but not required
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation and critical thinking skills
• Deadline and detail-oriented

Language:

• English
• Bilingual an asset but not required

Please note, applications, assessments and interviews found to be generated or heavily aided by AI, will be kindly dismissed.