WANT TO WORK for one of Canada's Best Managed Companies?

Dilawri Group is now actively searching for a Service Coordinator to join the team at Audi Thornhill

The primary function of the Service Coordinator is to be a highly motivated individual who will be responsible for effectively handling customers to create appointments for the Service team.

Apply to this position if you:

• Want to work in an ever-changing market
• Enjoy working in a fast-paced environment where adaptive skills lead to success
• Want to be part of an organization leading the way with analytical leadership and empowerment
• Have no management or leadership experience but have a drive to learn and evolve

Essential Duties:

• Greet customers upon their arrival at dealership.
• Answer all incoming calls promptly, and direct call to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
• Refer messages to correct party in a timely manner.
• Assist customers by reminding/scheduling what services are due/recommended by the manufacturer
• Follow up on customer inquiries for the Service department
• Perform vehicle walkarounds and inspections.
• Assist service porters with moving vehicles through drive through.
• Collect payment from customers and issue receipts for goods and services.
• Prepare invoices and record amounts received.
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
• Process invoices.
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
• Follow close out procedures and final balancing at end of shift
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
• Perform clerical duties such as arranging for couriers, proofreading, and assist other administrative departments as necessary.
• Attend all department meetings.
• Follow all company and manufacturer policies, directives and procedures.
• Perform any other duties as required.

Qualifications:

• Demonstrated excellent telephone demeanor and ability to accurately record messages and information
• Excellent oral and written communication skills
• Demonstrated pleasant, friendly manner
• Organizational ability and attention to detail
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Ability to work in a team environment to achieve common goals
• Two (2) years of reception experience, or equivalent
• Dealership experience preferred
• Valid Ontario Drivers license

What We Offer:

• Competitive compensation
• Lucrative bonus plan
• Appealing benefits plan
• Employee support and training programs
• Wide array of career growth and advancement opportunities
• Employee discount programs
• Work-life balance

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.