Destination Specialist with Experience in Selling Cruises

Job Type: Full Time - ONSITELocation: Yonge and Lawrence area, Toronto, ONReporting to: Reservations Manager

Turn Your Passion for Travel into a Dream Career — Explore the World with Goway!

Do you live for passport stamps, hidden gems, and perfectly planned adventures? Are you the go-to travel expert in your circle — the one who always knows where to go, what to see, and how to get there in style? At Goway, we're not just selling vacations — we're creating once-in-a-lifetime experiences for curious, passionate, and savvy globetrotters.

As a Destination Specialist, you'll join a global team that turns dream trips into reality — from African safaris to European getaways, and everything in between! You'll bring your insider knowledge, love of travel, and customer-first mindset to craft custom itineraries that impress. If you're ready to combine your sales talent with your wanderlust, welcome aboard.

Job purpose:

Our Destination Specialists are expert travel advisors who design and sell tailor-made vacation packages for clients seeking personalized guidance and a seamless experience. Specializing in a specific region (Africa, Asia, South Pacific, the Americas, North and South Europe), you'll use your destination knowledge, passion for travel, and booking expertise to create memorable trips tailored to each client's interests. This role requires strong communication skills and confidence, as you will regularly engage with clients via phone and email to build trust and deliver exceptional service. Please note that this is a full-time in-office job, and you must be comfortable working face-to-face with clients.

What will be your key responsibilities?

• • Achieve sales targets by drawing on your proven performance to convert enquiries into bookings, utilizing effective qualifying, follow up, and quote management processes
  • Ensure all reservations are processed with careful attention to detail, maintaining administrative tasks including documents, managing schedule changes, and processing airline tickets
  • Uphold Goway Travel's exceptional standard of service throughout all interactions such as email, telephone, and online chat
  • Develop long-lasting connections with your customers, creating referrals and repeat business
  • Be a true ambassador for Goway Travel and represent values at all times
  • Utilize preferred vendors to provide the best costs to customers and maximize profits

What are we looking for?

• • Experience in selling cruises is required.
  • At least two years of proven success in travel sales.
  • Passion for travel with international experience in North America, Hawaii, and Europe.
  • A strong drive for success is evident in your performance.
  • Proactive attitude with the motivation to meet goals and sales targets.
  • Ability to thrive in a fast-paced environment.
  • Skilled in customizing products to meet individual needs and finding satisfaction in delighting customers.
  • Highly organized with excellent time management, capable of juggling multiple priorities and bookings.
  • Eager to continually learn about your role and the destinations you sell.
  • In-depth knowledge of one or more Goway destinations, such as North America, Hawaii, and Europe.
  • Knowledge of Amadeus is a plus.
  • Entrepreneurial spirit with a passion for being part of a great team and advancing your career.
  • Amenable to work on-site 5 days a week.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive base salary accompanied by uncapped commissions and performance incentives.
• You'll receive generous vacation leave starting at 15 days per year, paid personal days for life's unexpected moments, as well as your birthday off and volunteer days annually.
• Your future matters to us, so we provide an RRSP matching program, comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth ensures that from day one, you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on getaways worldwide, as well as the opportunity to go on Familiarization Trips (FAM trips) to the exciting destinations you sell.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
  

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

About Goway

Goway is a leading travel company specializing in designing travel experiences to over 115 countries across all seven continents. Founded in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader. We are one of the oldest and largest tour operators in North America, trusted by travelers and industry partners. Goway is headquartered in Toronto, with hubs in Vancouver, Sydney, Manila, and Los Angeles, and has a global team of remote employees working from various locations worldwide. Together, our 700+ talented professionals are united by a passion for travel, a spirit of innovation, and a commitment to exceptional service. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team dedicated to delivering excellence to our customers. Discover more at goway.com.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.