Join our team to drive impactful supply chain solutions and ensure exceptional customer satisfaction!

We are seeking a Planned Availability Analyst based in our Milton, ON location to join the Customer Service Management team.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team:

You will become part of the Customer Service Management Team and will be reporting to the Customer Engagement Manager in North America. The team consists of 25 members.

What you will be doing:

We are seeking a detail-oriented Planned Availability Analyst to manage and enforce customer order compliance within our planned availability model. In this role, you will collaborate with supply chain, sales, and finance teams to ensure fair product distribution, maintain accurate availability records, and support efficient order management in a manufacturing environment. You will support the Customer Engagement Manager in activities related to customers, utilizing feedback to improve customer satisfaction, incorporating data driven decisions.

• Monitor and enforce customer compliance with planned order quantities, collaborating with internal teams to align strategies.
• Create and update availability files to ensure accurate tracking of product distribution.
• Generate reports to highlight compliance, performance, and areas for improvement. Provide actionable recommendations to optimize strategies.
• Work closely with supply chain, production, sales, and finance teams to address availability constraints and meet organizational goals.
• Identify opportunities to improve planned availability processes and develop standard operating procedures (SOPs).
• Support in process improvements with the goal of elevating customer satisfaction, building joint strategies between ROCKWOOL and our customers.
• Act as a lead in Customer Service projects.
• Occasional travel may be required.

What you bring:

• Bachelor's degree in Business Administration, Finance, or a related field.
• 3-5 years of experience in supply chain or order management within a manufacturing setting.
• Strong analytical skills with proficiency in ERP systems, Excel, and data analysis tools.
• Excellent organizational, communication, and collaboration abilities.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Experience with planned availability models.
• Advanced Excel skills and familiarity with data visualization tools.
• Knowledge of financial principles in supply chain management.
• Ability to engage with internal and external customers, maintaining strong relationships with a customer- centric mindset.

What we offer:

At ROCKWOOL, our culture is one of teamwork, respect, and support. We offer a competitive salary, rewarding career and a comprehensive benefits package, including but not limited to:

• Competitive salary
• Comprehensive benefits package including Health, Dental, Vision, and more
• Generous Paid Time Off (PTO) and Paid Holidays
• Retirement Pension Matching Program
• Life and Disability Programs
• Educational Assistance
• Top up plans for maternity and paternity leave
• Fitness Reimbursement
• Employee Assistance Program (EAP)

Who we are:

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose - to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG's) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions:

• Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work.
• ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve.

Diverse and Inclusive Culture:

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as "The ROCKWOOL Way". This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.