Our client, a well-known Canadian owned and respected apparel manufacturing company, is actively seeking an in-office Customer Service Representative. Established in 1954, the company has evolved from a domestic outerwear manufacturer to a prominent importer of various apparel products, including outerwear, workwear, t-shirts, hoodies, polos, tracksuits, and accessories. This role requires on-site attendance to collaborate effectively with team members, management, and executives.

• Provide phone and email support to customers and sales reps regarding orders, inventory, and product details.

• Handle incoming orders (online, email, etc.).
• Recommend alternative or promotional products to increase sales.
• Process orders, quotes, and returns accurately.
• Share real-time stock and availability information.
• Follow up with customers post-sale to ensure satisfaction.
• Respond to requests for product info, samples, and catalogs.

• Excellent written and spoken English.
• Strong computer skills (MS Word, Excel, Outlook).
• Able to multi-task, stay organized, and work independently or in a team.
• Strong communication and interpersonal skills.
• Proactive in up-selling and problem-solving.
• B2B Sales in a call center environment.

This is a full-time position Mon-Fri from 9am-5pm with in-office presence required.

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system, and a short questionnaire will be emailed and texted out to you. You can also email your resume to [email protected].

If your experience and preferences are a match for our role, we will contact you. Please note some of our positions will be starting in the new year.

Please complete the questionnaire to help set up your file with us.

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.