Primary Duties and Responsibilities:

• Oversee all inbound and outbound warehouse activities, ensuring timely and accurate fulfillment of appliance and bulky item deliveries.
• Maintain 99% inventory accuracy through routine cycle counts, WMS tracking, and timely inspection and logging of returned or undeliverable items.
• Hire, schedule, train, and manage warehouse staff and drivers, ensuring adherence to SOPs, safety standards, and performance expectations. Apply progressive discipline when necessary.
• Ensure the warehouse remains clean, organized, and fully compliant with safety and maintenance protocols. Conduct audits and implement corrective actions as needed.
• Collaborate with delivery teams and third-party logistics partners to prepare and load trucks efficiently, using optimal load sequencing (e.g., last stop loaded first).
• Maintain clear and proactive communication with drivers and customers, resolving issues in real time and reporting updates to the Sr. Manager and the Driver Happiness team.
• Serve as a backup to the Dispatcher/Customer Care team, handling direct customer communication when needed.
• Develop and refine SOPs to improve space utilization (target: 85%), minimize product damage, and optimize operational efficiency.
• Operate and oversee the safe use of all material handling equipment, including forklifts, pallet jacks, and stackers.
• Monitor warehouse KPIs (e.g., order accuracy, return processing time, space utilization, and safety metrics). Conduct random POD audits to ensure compliance.
• Ensure secure and proper handling, loading, and unloading of appliances and bulky items using blankets, straps, dollies, and wraps.
• Manage the documentation and storage of undeliverable items and returns. Coordinate the recycling of haul-away appliances in compliance with hazardous waste regulations.
• Oversee truck cleanliness, assist with pre-trip inspections, and report any maintenance needs to ensure vehicle safety standards are met.
• Submit complete documentation for freight claims (e.g., BOL, POD) and report lost, stolen, or damaged items with photo evidence.
• Uphold company standards for conduct and professional appearance while on-site.
• Perform additional duties and special projects as assigned.
  

Qualifications & Skills:

• Minimum 3 years of warehouse operations experience, including 13 years in a leadership or supervisory role; appliance or heavy goods experience is an asset.
• Post-secondary education in logistics, supply chain management, or equivalent work experience.
• Strong understanding of warehouse operations, inventory control, and safety procedures.
• Proven ability to manage and operate warehouse equipment; forklift certification preferred.
• Strong leadership and team management skills with the ability to coach and motivate staff.
• Excellent planning, organizational, and problem-solving abilities.
• Bilingual in English and French with effective verbal and written communication skills.
• Collaborative and adaptable, with the ability to prioritize and perform under pressure.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Adobe tools, and email platforms; experience with WMS preferred.
• Familiarity with appliance handling tools and proper techniques for loading, strapping, and staging heavy goods.
• Strong commitment to enforcing SOPs, maintaining a safe workplace, and driving continuous improvement.
• Open to feedback and able to adjust to evolving operational demands or extended shifts.

Working Conditions:

• This position is based in a warehouse environment and requires both physical and administrative tasks.
• Must be able to lift and maneuver heavy items, operate material handling equipment, and work in varying indoor temperatures.
• The role also involves desk-based responsibilities using computers and other office tools.

Schedules may include extended hours or rotational shifts during peak operational periods.