- Reports to and receives support from and reports to ISG OCM Success Manager
- Accountable for creation and effectiveness of all OCM deliverables and activities (partnering with system integrator and client)
- Responsible for partnering with client OCM Decision Maker to lead execution of all OCM activities; Consults with OCM Success Manager and system integrator executives while driving iterative, collaborative progress across change management, communications, and training teams
- Provide hands-on support and direction to Change Management, Communications and Training Leads (and client counterparts)
- Ensure that OCM services meet the targeted needs of impacted stakeholders resulting from the changes that the new process, roles, and technology brings
- Responsible for all OCM reporting, measurements, and sponsorship management
- This is a hybrid role with onsite required in our client's Toronto office.
- Experience with OCM for system integration best practices for large scale transformations. Previous experience with Oracle Cloud Fusion greatly preferred.
- Experience driving stakeholder management activities and deliverables
- Experience identifying and managing key stakeholder and business representatives
- Ability to collaborate and work toward common outcomes via influence vs. hierarchy
- Experience with development of stakeholder analysis, change impact collection, change communications, process adoption, and training development and delivery (enough experience across these areas to manage teams effectively for intended outcomes)
- Proven experience in project and time management to produce deliverables or solutions in an iterative, agile manner (resulting in client buy in, insight or approval)
- Proven experience in preparing for and facilitating effective sessions (internal and client facing)
- At least eight (8) years organizational change management lead experience and at least five (5) years consulting/professional services experience
- Required functional experience; Significant experience either within the functional team supporting the following workstreams or deep OCM engagements supporting these workstreams:
- FP&A
- Source to Pay
- HR/Payroll
- Bachelor's degree or relevant experience, graduate degree a plus