Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

The Lead Supervisor oversees Eataly's grocery, fresh counters and quick service restaurants operations of the store. The Lead Supervisor is an operational leader who is accountable for the execution of strategy. Additionally, the Lead Supervisor drive sales while leading by example and supports the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Service Leads, as well as hourly Associates.

• Directs and organizes the store's retail and QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards
• Leads a high-performing team: first screening of new hires, effectively trains, motivates, evaluates, develops and retains talent.
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labour costs and maximize sales
• Works closely with each Lead to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies provided by the Director or Corporate QSR/Retail team, merchandising, new products and promotions aimed at increasing efficiencies and driving sales
• Merchandise and product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR/Retail business growth strategy for the store
• Assists with employee hiring, assignment, training, payroll, scheduling.
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• 3+ years of supervisory experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!