Why FirstOntario?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Manager, Retail Credit provides personalized retail credit service and mentoring to branches, Members, prospective Members and third party sources.

Role

• Review, recommend and approve credit applications within established approval limits/guidelines, including rate and fee discretion
• Manage the Line of Credit Renewal Process, including review, recommendation and approval as required
• Process all work related to FirstOntario Credit Union's suite of credit products with a high level of efficiency to provide superior service
• Liaise with third party sources to assist in maintaining ongoing business relationships, including but not limited to PQ and CMLS
• Process credit related work with accuracy and efficiency, dispatching all correspondence and documents to third party sources
• Establish and maintain administrative processes for third party sources, ensuring overall efficiency and quality control when you prepare all required documentation to complete credit file, referring any credit not approved to the appropriate person
• Implement service improvements, new concepts, efficiencies, processes and software technology that will improve the operating proficiency of the retail lending function
• Conduct file audits to ensure documentation is complete and correct, as well as adhere to audit and control policies and procedures
• Keep informed on FirstOntario mortgage products/services, interest rates, lending policies/procedures and other pertinent information as well as and update Credit manual and wikis as required
• Play an active role in your personal professional development, participating in/subscribing to professional associations as approved
• Answer and/or investigate queries from brokers and/or staff by telephone, making referrals as necessary completing all related reports, entries, follow-up on deals
• Provide thoughtful support to other areas within asset management team as required, such as Central Credit Adjudication job shadowing and Collection Manager back up
• Consider health & safety as a primary concern to ensure the overall well-being of yourself and others
• Perform other duties as required

Required Skills

• Hold a post-secondary degree or diploma in business or economics or an equivalent combination of education and industry experience
• Minimum of five (5) years' lending experience in the financial services industry with a minimum of three
(3) years specifically in the area of mortgage credit and have basic knowledge of financial statement analysis
• Ability to take initiative, assessing requirements and developing plans
• Proficient using MS Office Suite, working knowledge of banking systems (T24) is considered an asset
• Experience preferably in the financial services/mortgage financing industry including exceptional knowledge of mortgages including conventional, high ratio insured mortgages, and ALT A mortgages
• Working knowledge of CRIterion, EMILI, Low Ratio EMILI considered an asset
• Detail orientated when it comes to sales reporting, identifying trends and reviewing the way we deliver our services
• Be a team player, willing to assist other staff as required
• Adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
• Work under pressure and with tight deadlines
• Strong underwriting skills and good negotiation skills
• Respond to requests for service from all of your clients in a timely manner
• Demonstrate a high level of integrity and be trustworthy
• Approachable with your interpersonal and communication skills
• Take action in difficult and challenging situations and deal with uncertainty
• Willing to work irregular hours as required to accommodate branch hours, member service demands and deadlines
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

Our Story

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

• We believe giving back to our communities helps everyone.
• We believe in volunteering, active community support and participation.
• We believe in investing our profits back into the credit union and the community.
• We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.

FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.