Dreaming of a career with not one but two iconic brands? Come be the first to join our Casper Canada and Endy retail experience, opening soon in Halifax, NS. For the first time ever, we are bringing together two powerful sleep & wellness brands to provide our Halifax customers with a one-of-a-kind retail experience. In addition to the incredible assortment of Casper and Endy products, customers will also experience the amazing customer service that Canadians have come to know and love Casper Canada and Endy for. This will be the most exciting retail experience that Halifax has seen in a very long time.
This exciting new collaboration between Endy and Casper Canada capitalizes on the in-store techniques and expertise that Sleep Country Canada have fine-tuned and perfected over the last 30 years, making for a very rewarding career experience. We're looking for a Store Manager to be at the heart of the customer experience, receiving sales training and support that will set this store and its team apart and will bring these great digital brands to life in a retail environment.
About our winning Brands:
Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand's mission -- to help all Canadians get a better night's sleep -- extends beyond its customers. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.
Casper Canada has a full portfolio of obsessively engineered sleep products - including mattresses, pillows, bedding, and furniture. In addition to its e-commerce business, Casper Canada has 6 Sleep Shops across the country and its products are available at a growing list of retailers. The newest addition to Sleep Country Canada's industry leading sleep brands, Casper Canada is continuing to grow its fantastic brand across the country.
Bringing these two sleep and wellness retailers in a powerful new concept to service our amazing customers!
As a Store Manager you will:

• Drive the growth and strategic initiatives as well as maximizing the sales efficiency and revenue potential of Sales Associates
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved
• Be responsible for the P&L performance, monitoring and assessing inventory levels to minimize carrying costs, reduce cost of goods and improve store productivity
• Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership
• Enhance the customer experience through building relationships and connecting them to our brand and brand values
• Address any escalated customer inquiries
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment
• Maintain staffing schedules and being responsive to any changes in business or traffic trends
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping)
• Provide best-in-class customer experience, helping customers with their inquiries

The Qualifications and Experience we like to see:

• At least 2+ years' sales experience, a record of strong store sales and demonstrated performance
• Excel in a team selling environment
• Ambitious, charismatic and passionate about people and sales
• A strong business acumen with the ability to achieve sales and deliver a great customer service experience
• Demonstrated leadership skills in motivating and developing a sales team
• Excellent interpersonal, communication, problem-solving time management and organizational skills
• Ability to develop strong relationships and trust with both internally and externally
• Tech savvy; it is an asset if knowledgeable in Mac and Google Suite systems, Zendesk or other help desk system, familiarity with Shopify or online store management systems
• Available to work days, evenings and weekends

Compensation:
This position offers a competitive commission + base pay salary.
At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.
Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.
We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.