Exciting Opportunity: Customer Service Representative

Jombone is thrilled to offer an exceptional opportunity for a Customer Service Representative to join our client—a leading heavy-duty truck parts distributor in Edmonton. If you excel in a fast-paced office environment and take pride in delivering top-tier customer service, this role is your gateway to a rewarding career in a dynamic and professional setting. Join a company that champions collaboration, innovation, and customer satisfaction, and become part of a team that values your contributions.

Why You'll Love This Role:

✅ Work-Life Balance – Monday to Friday, 8:00 AM – 5:00 PM
✅ Competitive Pay – Earn $21/hour
✅ Professional Environment – Business casual office with a friendly and supportive team
✅ Career Growth – Gain invaluable experience in a specialized industry

Your Key Responsibilities:

Manage customer orders via phone, email, fax, EDI, or web platforms
Craft clear, professional email communications ensuring accuracy and clarity
Provide precise product details on availability, pricing, and specifications
Address customer inquiries and concerns, escalating issues when needed
Support the outside sales team and coordinate across departments
Process returns and warranty requests with meticulous documentation
Utilize advanced Microsoft Excel skills for data tracking and reporting

What You Bring to the Table:

✔ Education – High school diploma or equivalent
✔ Experience – 2–5 years in an office or customer service desk role
✔ Communication Skills – Strong written and verbal abilities, including professional email etiquette
✔ Technical Skills – Advanced proficiency in Microsoft Excel
✔ Organization & Multitasking – Detail-oriented, proactive, and able to prioritize efficiently
✔ Team Player – A collaborative mindset with excellent problem-solving skills

Dress Code: Business casual, reflecting the professionalism of the office environment

Ready to Take the Next Step?

Apply today and embark on a career with an industry leader that values your skills, passion, and growth!