The Service Administrator will possess a high level of professionalism, attention to detail, and excellent organization and customer service skills. This role will provide vital support to ensure the smooth and efficient operation of the office and organization. They will support service, inventory, sales, engineering, and department managers by handling communications, scheduling, document preparation, and information organization, and interactions with internal and external stakeholders. This position will report to the general manager located in the Fort McMurray office.

Responsibilities and Duties:

Customer Facing

• First point of contact for customers at the service counter, answering questions and offering information about accounts, services, and products.
• Collaborate with customers to obtain data to deliver timely, high-quality service.
• Answer service calls from customers or clients and assist with arranging the appropriate services
• Coordinate customer service needs with the appropriate departments including engineering, sales, and projects to guarantee efficient customer service.
• Assist with the investigation and remedy of service-related mistakes by referring complaints of product, service failures, and errors to the general manager or service manager.
• Address and resolve customer complaints and scheduling conflicts promptly, elevating to the service manager when necessary

Coordination

• Coordinate work processes with other departments in an efficient manner.
• Participate in planning, staging, training, and rollout of major projects
• Propose and apply measures to improve and simplify departmental processes
• Work independently with little or no supervision

Billing

• Capture data and complete monthly reconciliation of service orders
• Consult with general manager about services or billing rendered
• Other duties as required

Qualifications:

• 2+ years of experience in an administrative and customer service facing role
• A diploma/certification in Business Administration, Office Administration, Business Management or equivalent experience
• Current and valid Class 5 Drivers Licence, and a clean 5-year Driver Abstract
• Able to successfully pass a Criminal Background Check

Skills:

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Proficiency in NetSuite software is considered an asset

• Ability to prioritize your work and meet multiple deadlines
• High comfort level working in a fast-paced team environment that is constantly changing

• Strong written and verbal communication skills
• Polite and professional telephone etiquette
• Strong interpersonal and excellent customer service skills
• Eager to learn and the ability to adapt to new grasp new technologies and processes

Working Conditions and Physical Demands:

The work setting is in an office environment and will be in a customer facing. This position requires you to spend 80% of your day sitting, 15% walking and standing, and 5% lifting and carrying boxes up to 30lbs. The incumbent will be also required to look at a computer screen for long periods of time. There is a possibility of eye and/or joint strain related to operating computer equipment.

About Us:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon, and Terrace, British Columbia.

Join Our Team:

At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified individuals from underrepresented groups, including those who are new to Canada and that meet the required qualifications for the role.

We Are:

• MOTOROLA Platinum Service Centre
• KENWOOD Authorized Dealer
• State of the Art CSA (Canadian Standards Association) Certified Repair Centre
• COR Certified Employer

Pay: $25.00 - $28.00 per hour depending on experience.

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