Program Manager

• 3-5 years of progressive program and/or project management and coordination experience
• Experience working with adult education, employment, and training sectors
• 3-5 years of human resources management experience or supervisory experience, including recruiting and interviewing
• Experience in professional communications (business writing)
• 1-2 years of experience with community outreach

Knowledge, Skills & Abilities:

• Knowledge of the Ontario Apprenticeship program and requirements, and other regulatory bodies would be an asset, but not required
• Knowledge of potential employment trends/developments in the Construction Sector would be an asset but not required
• Knowledge of project/program management
• Knowledge of relevant legislation, news, and trends would be an asset, but not required
• Understanding the business needs and requirements in the Construction Sector would be an asset, but not required
• Ability to effectively present and/or facilitate small or large groups
• Ability to work independently and collaboratively within a team
• Ability to adapt in a fast-changing environment
• Experience in leadership
• Excellent customer/client service skills
• Excellent employer engagement and retention skills
• Ability to foster ongoing relationships with all parties
• Comfortable with technology, including but not limited to Outlook, Word Processing, Excel, PowerPoint, Teams, SharePoint, etc.

Other Conditions:

• Program Manager must be able to travel to various communities across Ontario, during all weather conditions
• Program Manager should be able to lift, carry, and manage various equipment and supplies
• The employee may have to spend long hours sitting at a computer or office equipment or attending meetings
• The employee may be required to manage multiple tasks and projects at one time
• The employee may be required to manage workload and hours to complete special requests or projects
• Valid driver's license and reliable transportation required

Work Schedule:

• Primarily remote/work from home with occasional in-person meetings or events
• Monday to Friday with flexible hours
• The Program Manager must be flexible to work occasional weekends and evenings if required

Primary Duties and Responsibilities:

• Work closely with the Program Manager and Apprenticeship Specialist to ensure objectives are met and align with the strategic direction of the apprenticeship program
• Ensure program operations are consistent with the organization's mission, reflect the priorities of the Board and the Director of Workforce Development, and comply with funding agreements
• Work closely with the Program Manager and monitor day-to-day program delivery to maintain or improve quality

Program Management:

• Mentor apprentices in the electrical trade and other trades as needed
• Collaborate with the Program Manager, Apprenticeship Specialist, Skilled Trades Ontario, MLITSD TDAs, apprentices, and employers to ensure apprentices complete required levelled schooling releases
• Provide knowledge, guidance, and coaching regarding funding available for apprenticeship pathways for stakeholders (employers and apprentices), including budgeting and financial literacy
• Mentor and coach apprentices in essential soft skills, including job-seeking preparation, working with recruiters on resume updates, interview and communication skills, employer outreach, and networking
• Support and guide apprentices on their journey to completion, including preparation for certification exams and tutoring electrical apprentices as needed
• Participate in various Advisory Committees with Colleges and other stakeholders
• Assist in program growth based on employer/industry needs through the group sponsorship application process
• Analyze, negotiate, and facilitate new initiatives that support the program's mission and goals
• Assist the Director of Workforce Development with employer outreach to new or existing employers
• Conduct apprentice outreach to new or existing apprentices, including participation in events
• Establish and maintain good working relationships and collaborative arrangements with Skilled Trades Ontario, ministry contacts, community groups, partners, employment agencies, and other organizations to help achieve program goals
• Assist in building relationships with Provincial School Boards (Elementary & Secondary, specifically OYAP, Co-op, Dual-Credit & SHSM program leads), Colleges, and Training Delivery Agents (TDAs)
• Attend events for community outreach, including but not limited to high schools and colleges
• Represent the organization at industry-related events

Administration:

• Validate and submit ratio/monitoring data to Skilled Trades Ontario
• Submit information for reports as requested by the Director of Workforce Development
• Manage and review documentation as it applies to group sponsorship members:
  • Support the other Program Manager in creating and maintaining profiles in ApprentiScope
  • Submit apprentice applications and supporting documents through the STO portal
  • Connect with STO advisors to complete apprentice registrations
  • Follow up with apprentices and employers regarding completed registrations

Other:

• Perform other duties as required