We are looking for motivated and customer-oriented individuals to join our call center team as Customer Service Agents. In this role, you will be responsible for delivering exceptional support and assistance to customers addressing their parking inquiries, and ensuring a seamless service experience nation wide.

Responsibilities:

• Handle inbound calls from customers across multiple locations in Canada.
• Provide remote assistance and support to customers with their parking inquiries, including issues with access, payments, and general questions.
• Detect and report any irregularities or issues with parking access or equipment.
• Investigate and resolve any incidents or complaints reported by customers.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Previous experience in customer service, preferably in a call center environment.
• Bilingual in French and English is required.
• Excellent communication skills, both verbal and written.
• Basic computer skills
• Effective problem-solving abilities and capacity to maintain composure in stressful situations.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

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