WiseTech Corp. , Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.

We are seeking an experienced System Administrator

What Are the Responsibilities?

• 5+ years' of IT Support L2 experience
• MSP L1 / L2 support 3 years
• Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
• Windows servers deployments, upgrades, and migrations
• Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
• Deployments and implementations of VoIP systems
• Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
• Provide system documentation as well as applying the latest industry “Best Practices”
• Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
• Other duties as assigned as assigned by upper management.
• Typical business Hours are from 8AM – 6PM, Mon – Fri, with afterhours work and on-call required

What Are the Technical Requirements?

• Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
• Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
• Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
• Proven working experience with Remote Control Software
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
• Basic understanding of PowerShell
• Experience with Microsoft Exchange, Office 365, Gmail and other emailing apps
• Experience with installing, configuring, administering and troubleshooting Microsoft
• Windows Server 2012 / 2016 and 2019 including Active Directory
• Experience with installing, configuring, administering and troubleshooting Linux
• Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
• Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
• Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
• Experience with back-up software including Acronis, Datto, WSB, etc.
• Experience with RAID including various RAID controllers and general RAID knowledge
• Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
• Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
• Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
• Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
• Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
• Windows 10 as well as Apple OS X in a business environment.
• Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.

What Would Be Some Bonus Items?

• Certifications in Cisco, Microsoft and CompTIA would be an asset
• Experience with installing, configuring, administering, and troubleshooting Linux
• Prior experience with a Managed Services Provider (MSP)

Why Us:

• An leadership team committed to your growth and development
• Investment into your learning and growth with ongoing education bonuses.
• Value our team members health with an flexible health spending account

Conditions of Employment (non negotiable):

• Ability to work outside of business hours (M-F 8am-6pm) as needed
• Work onsite at our office located in SE Calgary
• Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)

Benefits:

• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off