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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time

Salary: Management Band 5, starting at $118,273 - $147,841 annually

Team: Quality Assurance

Location: Vancouver Head Office (hybrid)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Opportunity:

Reporting to the Vice President, Quality Services & Indigenous Relations, the Director, Service Quality Improvement leads the design and implementation of strategies that enhance service quality, operational effectiveness, and continuous improvement across CLBC. With a strong emphasis on collaboration and evidence-based practices, this role ensures that systems and processes support culturally safe, person-centered, and equitable service delivery. As a key leader and change agent, the Director helps shape positive outcomes for individuals supported by CLBC and those who deliver services, advancing our mission to help people live their best lives in community.

Key Responsibilities:

• Lead the development and implementation of a Continuous Quality Improvement (CQI) framework aligned with CLBC's strategic goals.
• Design and apply quality of life and performance metrics to evaluate service outcomes and drive data-informed decisions.
• Oversee compliance with regulatory, policy, and accreditation standards through clear monitoring, evaluation, and reporting practices.
  
• Identify and implement innovative, person-centered practices to strengthen service quality and system effectiveness.
• Lead the strategic oversight of Home Share services, including audits, performance evaluations, and sector engagement.
  
• Support the resolution of incidents and service concerns with a focus on safety, equity, and quality of life.
• Collaborate with internal teams, service providers, families, and community partners to uphold and enhance service standards.
  
• Promote organizational learning by sharing emerging practices, delivering training, and building quality-focused capacity.
• Use tools such as root cause analysis and process mapping to assess performance and improve operational workflows.
  
• Provide timely insights and recommendations to senior leadership, contributing to system-wide quality strategies.
• Represent CLBC in sector initiatives, working groups, and external partnerships related to quality and innovation.
• Lead, coach, and support a high-performing team, fostering a positive, inclusive, and accountable work environment.
  

What you will bring:

• 7+ years of experience in quality improvement, program evaluation, or performance management within social services, including at least 3-5 years in a senior leadership role
• A degree in public administration, business administration, or a related field
• Proven success leading large-scale quality improvement initiatives that drive measurable impact
• Experience working with diverse populations, including equity-seeking and vulnerable communities
• Demonstrated ability to influence senior leadership and build strong cross-functional relationships
• Familiarity with the social services and/or public sector environment is an asset
• Solid knowledge of quality improvement methods (e.g., Six Sigma, Theory of Change); certification in Lean Six Sigma or a similar methodology is an asset
• A values-aligned approach that centres people, equity, and quality of life

Those with an equivalent combination of skills, education, training and experience are encouraged to apply.

We're also looking for:

• Ability to navigate complex problems, bring people together, and build consensus to drive change
• Knowledge of 'dignity of risk' and experience applying person-centered quality frameworks
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI)
• Understanding of user-centered design and how to tailor improvements to meet real-world needs
• Skills in facilitation, storytelling with data, and clear, compelling communication
• Leadership that inspires others, with demonstrated emotional intelligence, coaching skills, and change agility
• A collaborative mindset with a strong commitment to inclusion, cultural safety, and continuous learning

Benefits:

A rewarding career at CLBC comes with great benefits, including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
  
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
  
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Additional Info:

• At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness
• Successful applicants are subject to a Criminal Record Check
• This role involves occasional overnight travel to communities within the area of a Community Living Centre, as well as occasional travel to the Airport Square office for executive leadership meetings.

Closing date: July 11, 2025