Job Title or Location

Sr. Manager VLC Operations - Toronto

OPENLANE
Mississauga, ON
Posted yesterday
Job Details:
Full-time
Management
Benefits:
Life Insurance
Employee Assistance Program
Tuition Aid

Who We're Looking For:

  • A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC).

  • Proven track record in driving operational excellence, maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing.

  • Role will focus on maintaining high operational standards, implementing process improvements, and fostering a positive work environment.

What We Offer:

  • Competitive pay

  • Employer-paid Medical, Dental, and Vision benefits

  • Immediately vested RRSP with company match

  • Paid Vacation, Personal, Float, and Sick (Care) Time

  • Employer-paid short-term disability, life insurance, and AD&D

  • Robust Employee Assistance Program

  • Paid day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

  • Company culture of internal promotions, diverse career paths, and meaningful advancement.

You Are:

  • A Leader: Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring.

  • Operationally Excellent: Drive continuous improvement through best practices and addressing inefficiencies.

  • Customer-Centric: Ensure customer satisfaction and service quality while meeting profitability and financial goals.

  • A Change Agent: Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.

You Will:

  • VLC Performance Oversight: Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards.

  • On-Site Leadership: Provide visible leadership, offer feedback, and foster a positive work environment.

  • Operational Excellence: Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations.

  • Change Management: Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption.

  • Relationship Management: Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors/partners.

Must-Haves:

  • Bachelor's degree or equivalent experience.

  • 3+ years of hands-on operational leadership experience in automotive or a related field.

  • Strong understanding of vehicle inspections, logistics, and customer support processes.

  • Excellent communication, problem-solving, and decision-making skills.

Nice-to-Haves:

  • 5+ years of experience in automotive remarketing.

  • Experience with process improvement methodologies.

  • Familiarity with Google Suite or similar tools.

Sound like a match? Apply Now – We can't wait to hear from you!

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