Spruce InfoTech, a leading IT firm, offers innovative and cost-effective solutions to help clients manage and transform their businesses. Our services are designed to guide companies of all sizes, from small businesses to Fortune 500 organizations, in maximizing their IT investment while reducing technology costs. Our team of experts has extensive technical knowledge in enterprise solutions, which helps organizations transform these solutions into a strategic asset that can drive new revenue and improve business operations.

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http://www.spruceinfotech.com

Job Title: Consultant – L1 Support (Manhattan WMS)
Contract Duration: 6 Months
Location: 260 Brimley Rd., Scarborough, ON M1M 3H8, Canada
Experience Required: 5+ Years

Job Description:

We are seeking an experienced Consultant to provide Level 1 (L1) Support for Manhattan Warehouse Management System (WMS). The ideal candidate will have a strong background in WMS support and hands-on experience with SQL to manage and resolve day-to-day operational issues.

Key Responsibilities:

• Provide L1 support for Manhattan WMS, addressing user queries and system issues.
• Monitor system performance and log support incidents in a timely manner.
• Escalate complex issues to L2/L3 support teams as needed.
• Perform basic SQL queries for troubleshooting and reporting.
• Communicate effectively with business users and IT teams to ensure prompt resolution of incidents.
• Document issues, resolutions, and create user support guides as required.

Mandatory Skills:

• Manhattan WMS (Warehouse Management System) – hands-on support experience.
• SQL – basic to intermediate querying skills for issue diagnosis and data validation.

Preferred Qualifications:

• Experience in a warehouse, logistics, or supply chain domain.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.