MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Position Summary:

As MSC Canada is vastly growing, we are looking for an Import Documentation Manager who has the desire to make a significant contribution to a rapidly growing organization. The Import Documentation Manager will lead our Documentation team towards our vision of becoming Canada's most customer centric carrier and bring forward innovative ideas to achieve long-term and short-term goals.

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

• Manage and motivate staff, recruit staff, train and develop staff, according to company's policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)
• Manage and maintain Import Documentation department ‘s work quality and target achievements.
• Attend meetings and contribute to company's strategy and policymaking as required.
• Develop personal skills and capability through on-going training, as provided by the company or on own accord.
• Plan and implement service strategy and activities consistent with overall aims and requirements of the company.
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in the Documentation Department and procedures.
• Anticipate, research and report on future changes to relevant local territory practices (customs/CFIA /port authorities), and ensure such knowledge is factored into the planning of the department's own strategy, resources and procedures
• Communicate, liaise, and support other departments using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• 5+ years of relevant industry experience (i.e., Shipping, Logistics or transportation).
• 3-5 years' experience directly supervising or managing a team.
• Customer centric mindset with ability to advocate for and empathize with customer.
• Ability to establish and enforce KPIs/targets based on real-time data.
• Ability to motivate a team towards achieving a common goal, coach, provide guidance and reinforce positive behaviors.
• Ability to lead and work effectively with cross-functional teams.
• Experience in developing departmental strategies and effectively communicating recommendations to senior management.
• Professional written and spoken communications skills, both English and French.
• Ability to work under pressure, strong organizational and follow up skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Office 365).

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Great people who work hard and look out for each other because we're a team—it's that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.