Customer Service Agent English Speaking ON-SITE

Job Type: Full Time

Hours: Vary

Salary: $17.00 CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Job Duties / Responsibilities / Essential Functions:

Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients

Required Knowledge /Skills / Abilities / Qualifications:

Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate is required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)