Drive Customer Experience & People Excellence in the Automotive Industry

At The Minery, we're on a mission to transform how organizations optimize their people practices and elevate customer experiences—especially in the automotive sector. We believe that happy employees = happy customers, and that exceptional employee experiences are the foundation of outstanding customer service. As part of our dynamic HR Services team, we are seeking a HRCX Business Partner (Human Resources, Customer Experience Business Partner) to help bring our vision to life through a blend of strategic insight, program execution, and client partnership.

This role is ideal for a Business Partner who thrives at the intersection of Human Resources, Customer Experience (CX), and technology-enabled solutions. If you're passionate about helping organizations achieve excellence in employee engagement and service quality—this is your opportunity to make a difference.

What You'll Do

As an HRCX Business Partner, you'll deliver client-facing consulting support while collaborating closely with internal teams across The Minery and HR Services. You'll play a key role in executing our growth strategy through:

CX Program Leadership

• Manage national quality and customer experience programs and drive dealership CX excellence.
• Organize and lead in-dealership Boot Camps to drive action and results.
• Develop insights and reports to support continuous improvement initiatives.

In-Dealership Consulting

• Collaborate with dealership leadership to meet OEM customer experience standards.
• Use data insights and direct coaching to elevate customer complaint resolution practices.
• Design and deliver training for frontline staff and managers.
• Lead self-assessments and action plans to achieve best-in-class benchmarks.

Fractional HR Support

• Serve as a trusted advisor for all things HR, including recruitment, employee relations, and performance management.
• Handle employee issues with professionalism and care, including investigations and grievance resolution.
• Administer policies and benefits; manage and update digital employee handbooks.
• Conduct exit interviews, present HR KPIs, and lead manager education sessions.

Special Projects & Strategic Initiatives

• Contribute to national HR implementations and organization-wide initiatives.
• Support the development of training programs and tools for performance management and leadership growth.

What You Bring

• 5+ years of experience in HR consulting, CX program delivery, or automotive retail support.
• Deep understanding of HR best practices, CX strategy, and team enablement.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong interpersonal communication and presentation skills.
• Comfort navigating client-facing environments and hybrid working models.
• A passion for customer experience, people development, and operational excellence.

You'll split your time between client sites (2–3 days/week), and your home office. At The Minery, we value responsiveness and flexibility—while core hours are the norm, occasional off-hours may be needed to meet client needs, with adjustments made accordingly.

Why Join The Minery?

• Work with a talented, purpose-driven team focused on making workplaces better.
• Join a growing company where innovation and collaboration are at the core.
• Access tools and technologies designed to streamline your consulting impact.
• Support meaningful change in the automotive industry through people-first strategies.

Ready to Make a Difference?

If you're ready to lead change, support top-tier automotive clients, and champion the intersection of HR and CX—apply today and help us shape the future of customer and employee experiences.

The Minery Ltd. is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.