Description

About Us
CI Financial is a large global asset and wealth management firm. CI is known for its innovation and ability to adapt quickly to the changing needs of Canadian investors. It provides employees with a fast-paced and challenging work environment with opportunities for advancement. CI is part of CI Financial, a diverse group of financial services firms.

Overview
The End User Administration Student will work on elements related to employee configuration for CI Financial and its subsidiaries. S/he will also be responsible for supporting and working on imaging hardware, deployment of hardware and software, aspects of asset management and other EUA related tasks.
What You Will Do

• Knowledge of Active Directory, PowerShell scripting is an asset.
• Maintain an accurate up-to-date registry of all end-user hardware and software
• Deploy and configure end-user hardware based on defined standards
• Decommission end of life hardware per defined process with help from team
• Prioritize and manage multiple service requests based on urgency
• Coordination and execution of moves of employee hardware with help from team
• Develop and maintain key customer relationships with a focus on exemplary customer service
• and delivery
• Promote a professional work environment dedicated to customer service and teamwork
• Identify areas of continuous service improvement in End-User Administration team
• Deliver a high standard of customer service based on communication, professionalism, timeliness and the accuracy of technical information provided
• Facilitate process improvement and automation by identifying and analyzing team requirements
• Build solutions in the service management tool including workflows for existing processes as well as supporting future process implementation
• Participate in and contribute to project planning and execution where applicable.

What You Will Bring

• University degree/college diploma or equivalent in an IT-related discipline
• A+, Microsoft Certs, Network +, and/or ITIL certification are an asset
  Technical and practical knowledge of Microsoft Active Directory, Exchange Online, SCCM and Intune
• Technical and practical knowledge of Windows, Mac, iOS operating systems, MS Office suite
• Ability to drive Continuous Service Improvement
• Customer service skills with the ability to work with end-users to drive change
• Strong written and verbal communication skills
• Excellent problem-solving skills
• Can adapt to the needs of different environments and people
• Willing to adapt to technology and process change
• Able to work independently or in a team with minimal supervision.

What We Offer

• Recognition & Compensation
• Training & Development
• Health & Well-being
• Communication & Feedback

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [email protected], or call 416-364-1145 ext. 4747.