Driven Brands is looking for part-time and full-time customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $15.50/hour plus incentives.

Responsibilities:

• Function as an expediter of all incoming calls
• Answer customer inquiries
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being followed and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible/adaptable to constant change
• Accurately communicate customer details to Franchisees

Qualifications and Competencies:

• Bilingualism (English/French) and/or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Minimum 2 years of call centre experience
• Sales experience is an asset
• Shows predominant skills in computer literacy
• Good organization and time management skills
• Works well in a fast-paced environment
• Works well under pressure
• Experience in the automotive industry is an asset (but not required)

Hours of Operation:

• Monday-Friday: 7am-7pm
• Saturday: 9am-5pm
• Sunday: 10am-5pm