✨ Join Our Team as a Customer Service Rep / Warehouse Specialist ✨

Leader in contractor productivity products and customer service excellence, while building careers and communities.

To significantly contribute to the success of our business partners.

We live by our core values: Family, Dependability, Inclusion, Curiosity, and Humility.

As a Customer Service Representative, you'll play a critical role in the success of our business as the first line of contact to our customers. The target is to ensure customer service excellence. The role also assists with warehouse activity and some administrative responsibilities.

• Manage and monitor the branch order email inbox

• Provide quotes, grow sales, and enter customer orders

• Share your product knowledge to support customer decisions

• Ensure orders are fulfilled—ready for pickup or scheduled for delivery

• Support the invoicing process

• Contribute to warehouse operations: building orders, driving forklifts, performing cycle counts, and completing waybills

• Collaborate with customers, the sales team, and internal staff

• Maintain and organize filing systems

• Communicate trends and customer feedback to sales and management

• Take on additional tasks as needed—your flexibility is key

• At least 2 years of customer service experience preferred

• Proficiency with Excel, Word, PowerPoint, OneNote, Teams, and Outlook

• Primarily indoor work, with occasional warehouse or outdoor tasks

• Balance of sitting and standing while working on a computer

• Able to lift up to 40 lbs

• Regular interaction with customers

• Work environment includes warehouse equipment and vehicles

This role comes with shared responsibility for maintaining a safe work environment for yourself and your coworkers. You'll be expected to promote safe behaviors and uphold our safety policies, programs, and values—no compromises.

• Vacation & Sick Time (accrued from day one)

• Incentive Program

• RRSP Eligibility (after 30 days)

• RRSP Company Match (after 1 year)

• Annual Profit Sharing (after 1 year)

• Paid Statutory Holidays

• Life & Disability Insurance (effective the 1st of the month following 90 days)

• Employee Assistance Program (EAP)

• Education Reimbursement

• Employee Referral Program (earn up to $750)

???? Note: This is an on-site position based at our Langley, BC branch. Hours of estimated hours of operation are Monday to Friday, 8am to 4pm.

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