ABOUT SHIFT TRANSIT

Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs.

As the operator of Bike Share Toronto, Shift Transit manages 9,000+ bikes and 700+ stations that cover across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.

Responsibilities and Duties: Duties as assigned and varied in accordance with business needs

• Perform a pre- and post-inspection of the rebalancing vehicle and address any issues with the Field Operations team.
• Follow instructions and respond to dispatch effectively.
• Retrieve inoperative bicycles by direction or via inoperative bicycle software.
• Inspect docking stations for operability, safety, and cleanliness.
• Maintain the area around bike stations as needed to allow members to use the service seamlessly.
• Set the highest standards when interacting with current and potential customers.
• Collaborate with the Field Operations team to constantly improve the system and escalate any issues to dispatch.
• Have the ability to perform light maintenance functions such as refilling receipt paper, and graffiti removal.
• Ability to operate a variety of vehicles (with/without a trailer attachment) and use bicycles and/or public transportation for travel.
• Drive a variety of vehicles (large van, cube van, pick-up truck with a trailer) to redistribute bikes as needed based on real-time demand data.
• Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
• Evaluate bike safety and bike station condition, and report issues to dispatch as needed.
• Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
• Ability to lift 50 lbs, and lift, crawl, and stoop and must be willing to work in the field in all weather conditions around the year
• All other duties as assigned

OTHER CONSIDERATIONS

• All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).
• Shift Transit is an equal opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.

* This is a seasonal contract position with a possibility of an extension

Company DescriptionShift Transit Inc. operates Bike Share Toronto, and manages more than 14,700 docks, 7,185 bikes and 630 stations that cover more than 200 square kilometres across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.Company DescriptionShift Transit Inc. operates Bike Share Toronto, and manages more than 14,700 docks, 7,185 bikes and 630 stations that cover more than 200 square kilometres across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.