Recovery Coach Virtual Centre
Bowline Health

Bowline Health provides essential recovery coaching services for individuals living with addiction. With in-person and virtual care options, we ensure that participants receive appropriate recovery support without unnecessary delays. Our mission is to improve the well-being of individuals by leveraging cutting-edge technology and evidence-based practices.

We are seeking a skilled Recovery Coach to join our Virtual Centre team. This role provides ongoing, virtual support to individuals navigating recoverywhether they are awaiting placement in recovery communities or requiring post-treatment support. Coaches work closely with participants via phone and video, supporting them in setting meaningful goals and sustaining their recovery journeys.

Reporting to the Recovery Coach Team Lead, the Virtual Recovery Coach provides consistent, individualized coaching and guidance to participants with substance use challenges. Coaches use trauma-informed approaches, motivational interviewing, and system navigation to empower participants throughout all stages of their recovery. They facilitate group sessions, build recovery plans, and ensure participants are connected to the right supports at the right time.

Role-Specific Accountabilities

Participant Coaching & Goal Planning

• Engage participants through regular virtual (phone/video) sessions, providing structured, strengths-based recovery coaching.
  
• Support individuals in identifying personal goals and developing realistic, actionable plans for recovery and well-being.
  
• Monitor progress, revisit goals collaboratively, and adjust plans as participant needs evolve.

Recovery Group Facilitation

• Lead and facilitate virtual recovery support groups, creating safe and inclusive spaces for peer connection and mutual support.
  
• Tailor group content to participant needs and promote accountability, resilience, and hope.
  

System Navigation & Advocacy

• Help participants understand and access community resources, including housing, healthcare, mental health, and employment services .
  
• Advocate on behalf of participants to reduce systemic barriers and promote equitable access to services.
  
• Provide information and referrals for treatment programs or specialized supports as needed.
  

Motivational & Trauma-Informed Support

• Employ motivational interviewing and trauma-informed practices to build trust, enhance motivation, and reduce stigma.
  
• Offer supportive interventions during periods of crisis or instability, ensuring safety and de-escalation when necessary.
  

Documentation & Confidentiality

• Maintain accurate and detailed records of all participant interactions, coaching sessions, group participation, and referrals.
  
• Ensure strict adherence to privacy and confidentiality standards in all documentation and communications.
  
• Contribute to ongoing program reporting and evaluation.

Qualifications

• High school diploma or equivalent.
• Completion of a Recovery Coach, Peer Recovery Support Specialist, or equivalent peer training (strongly preferred).
  
• 12 years of experience in peer support, outreach, crisis work, or case management; lived experience with recovery is highly valued.
  
• Strong knowledge of substance use disorders, recovery pathways, trauma-informed care, and crisis intervention techniques.
  
• Demonstrated ability to navigate community resources and service systems effectively.
  
• Excellent communication and interpersonal skills with the ability to foster trust and rapport virtually.
  
• Strong organizational skills and comfort with electronic documentation and virtual platforms.
  
• Minimum two years of sustained recovery; must be able to pass random drug and alcohol screening.
  
• Proficiency in a second language is an asset.
  

This is an onsite position based in Calgary. Please send your resume by applying to this posting. Thank you for your interest in working with Bowline Health; only those candidates selected for an interview will be contacted.