INSIDE SALES REPRESENTATIVE
OTTAWA | ON
Founded by the visionary Morin brothers in 1986, Morin Supply has evolved into a leading distributor of specialty construction products and materials. Trusted by homeowners, contractors, engineers, and architects alike, we are committed to delivering the highest quality products from the industry's most respected manufacturers.

We're looking for a proactive and detail-oriented Inside Sales Representative to join our team!The Inside Sales Representative works with customers to determine their needs, provide solutions, and ensure a smooth sale and delivery process. They respond to customers questions, demonstrate products, and process orders. They also play a key role in keeping the store well-maintained and providing a positive and easy shopping experience.

RESPONSIBILITIES

• Establish rapport with customers by assisting walk-ins and processing orders by phone and email.
• Process, pull, and distribute customer purchases quickly and efficiently.
• Handle questions and complaints in a timely and professional manner.
• Accurately perform data entry of sales orders to generate invoices of products for delivery or pick-up. Also secures payment of invoices with proper funds or obtain credit authorization as per company policy.
• Prepare quotes based on materials list and industry pricing.
• Maintain communication with clients regarding product availability, delivery, scheduling, etc.
• Assist in shipping, receiving, general inventory and merchandising duties.
• Maintain professional and technical knowledge by attending educational workshops.
• Staying up to date on products sold, their usage, competitive prices and new products emerging on the market.
• Respond to upwards of 100 calls per day.
• Practice active listening to understand customers projects and needs to properly calculate the material requirements.
• Research new products to fully understand their use and recommend suitable alternatives with consideration to Ontarios Building Code.
• Ensure products sold are compliant with job specifications.
• Coordinate product and order deliveries with Dispatch.
• Direct qualified opportunities to the appropriate sales representative for further development
• Execute special orders for items that are not in stock or that we do not carry.
• Handle minor customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
• Maintain proper housekeeping including but not limited to the product displays & inventory of cleaning supplies.
• Assist supervisor and other employees as needed.
• One (1) mandatory Saturday every year for inventory (Last weekend of July before Civic Holiday weekend).

EDUCATION

• High school diploma or general education degree (GED).

EXPERIENCE

• 2 years experience in commercial/construction materials sales considered an asset

SKILLS, KNOWLEDGE & ABILITIES

• Must be fluently bilingual (written and oral) in English and French.
• Knowledge of building materials preferred; eagerness to learn is an asset.
• Strong interpersonal, communication and customer service skills.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Good computer skills (entering and processing sales, operating cash register, ordering products, entering and tracking merchandise, Microsoft Office Suite, etc.).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work independently and as an active member of a team.
• Proactive attitude to research products and find solutions.
• Possess an energetic, outgoing, and friendly demeanor.
• Required to wear Personal Protective Equipment as prescribed in designated areas.
• Knowledge of BisTrack software is an asset.
  

PHYSICAL DEMANDS

• Ability to stand and walk for long periods at a time.
• Reach overhead to grasp materials.
• Bend, stoop, or squat to floor level on occasion.
• Manual dexterity.
• Strength: regularly lift and/or move up to 90 pounds with a dolly.

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS

• Moderate noise level.
• Handle mechanical equipment for demonstration purposes.